Account Manager and Techinical Writer

• Mar 2018 - Present

Information Security Specialist

• Aug 2010 - May 2015

• Responsible for Identity & Access Management (Internal Enterprise Access Management) of over 100k employees, handling and managing accounts, application/system and privileged accesses. Elevated business owners’ security awareness, setting up automated access provisioning and trained the business partners.• Responsible for new business landing, and training coordination. Continuous analysis of issue trend and process for improvement, automation and providing with solution proposals that achieve efficiency gain.• Participation in audit of access control and delivery of compliance evidence to ensure only authorized users are granted with approved access.• Maintaining and managing business partnership with stakeholders to educate end users in increasing security awareness and oversee security incidents remediation process.• Handled IDAM incident tickets escalated from L1 Support team.• Indicator lead to developed monthly indicators for the Enterprise Access and Management team to drive Continuous Improvement Program.Accomplishments:• Successfully supported daily ITIL based operations including request and incident tickets via telephone, ServiceNow queue, generic mailbox and In-house Messenger application.• Successfully created IXP related How-To documentation which accelerated resolution time• Completed testing and documentation for a new IXP release through teamwork and partnership with the developers.• Successfully led and trained new hires as part of the “Keep the Business Running Programme”. • Successfully eliminated 97% out of 3200 of Orphaned Entitlement Items in IDAM Project for Access Governance System (AGS) (Sailpoint) radiance migration.• Key contact person for CA-Workload Automation iXP admin during Asia time zone. Handled most of the IXP access related issues and consolidated applications in IXP tools. Show less

Autosys Enterprise Scheduler

• Dec 2004 - Jul 2010

Primarily responsible for Intel’s Production and Pre-Production batch scheduling on Autosys Instances. Ensure scheduling requirements are properly and efficiently set up to meet service level agreements.

Customer Engineer

• Nov 2002 - Dec 2004

Performed daily operation support for IT Client Supported Products for Intel employees. The responsibilities included troubleshoot and diagnostic of customer hardware and software issues. Supported products like Windows Operating System, Microsoft Applications, IBM laptops and desktops, DELL desktop, wireless and Intel Applications. Performed daily operation support for IT Client Supported Products for Intel employees. The responsibilities included troubleshoot and diagnostic of customer hardware and software issues. Supported products like Windows Operating System, Microsoft Applications, IBM laptops and desktops, DELL desktop, wireless and Intel Applications.