Experience

St. Joseph's Hospital

• Hospitals and Health Care
• 1 - 100 Employee

• CPOE ACE Team Lead And Support Analyst

  • 2013 - Present

   Command center coordinator, conduct daily changes, control meetings to approve, prioritize and push these change requests to the production environment.  Tracked all calls to service desk and treated all request to start out as an incident ticket per client.  Treated priority calls (critical and high) with resolution or work around in a limited timeframe.  Provided centralized location where technical, security, management and system experts are immediately available during go-live period.  Provided communication to all go-live resources regarding issues, resolutions, changes to Cerner production build, tips and tricks and responses to frequently asked questions.  Trained a class room of 15 physicians on how to use Dragon dictation for documentation and also supported with elbow to elbow go-live support. Show less



Catholic Health Initiatives

• United States
• Hospitals and Health Care

• EPIC System Support Analyst

  • Jul 2013 - Aug 2013

   Trained and supported physicians on CPOE, worked them through their daily workflow.  Trained Physicians on how to dictate with Dragon, edit a command and safe or pend a documentation.  Trained oncology physicians and clinicians on how order a treatment plan .  Trained physicians on how to place an order, edit an order and safe an unfinished order, and finish a saved work.  Trained and supported clinicians on Clindoc, and worked them through their daily workflows.  Assisted and trained physicians and clinicians in the Ambulatory department, worked them through their workflow Show less



Duke University Health System

• Hospitals and Health Care
• 700 & Above Employee

• Go-Live Support Analyst/Team Lead

  • Jun 2013 - Jul 2013

   Credentialed Beacon Trainer for the use of new electronic medical record (Epic Beacon 2010).  Provided computer classroom training to a group consisting of 10 to 15 end-users.  Delivery of one on one training (Oncology Physicians and Infusion Nurses ).  Responsible for training Super-Users to provide a team of qualified staff to support a go-live for numerous end-users.  Trained hospital staff on Protocols, treatment plans and release of orders  Provided teach-backs to new trainers ( Train the Trainer ) to develop style and delivery of software workflows. Show less


St. Luke's | Houston, Texas
• Classroom Trainer / Go-live Activation Team lead

  • Mar 2013 - Jun 2013

Reading Health System
• Credentialed ClinDoc Resource Analyst

  • Jan 2013 - Mar 2013

NYU Langone Medical Center
• United States
• 100 - 200 Employee
• EPIC Snr Physician Classroom/Elbow support Resource

  • Oct 2012 - Jan 2013

Yuma Regional Medical Center
• Hospitals and Health Care
• 700 & Above Employee
• Epic Subject Matter Expert / Support Specialist

  • May 2012 - Sep 2012