Laxshana Ganeshalingam
IT Support Officer at Tasmanian Electoral Commission- Claim this Profile
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English Professional working proficiency
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Tamil Native or bilingual proficiency
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French Elementary proficiency
Topline Score
Bio
Credentials
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Networking Foundations: Networking Basics
Lynda.comJul, 2018- Oct, 2024 -
Effective communication skills
Monash Professional PathwaysApr, 2018- Oct, 2024
Experience
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Tasmanian Electoral Commission
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Australia
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Government Administration
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1 - 100 Employee
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IT Support Officer
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Nov 2021 - Present
• Performing timely patches for the applications and the windows system to decrease the vulnerability. • Installing and configuring computer hardware, software, systems, and printers. • Researching current products in the market that would enhance the effectiveness of the IT asset management. • Performing timely patches for the applications and the windows system to decrease the vulnerability. • Installing and configuring computer hardware, software, systems, and printers. • Researching current products in the market that would enhance the effectiveness of the IT asset management.
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David Jones
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Australia
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Retail
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700 & Above Employee
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Information Technology Support Analyst
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Sep 2018 - Feb 2020
· Providing support for desktop computers, laptop, printers, servers, and other equipment for both stores and head office users. · Liaising with the vendor and other teams to ensure that service provided by our team is readily available for the customers · Training and mentoring staffs on correct processes and procedures · Providing support for desktop computers, laptop, printers, servers, and other equipment for both stores and head office users. · Liaising with the vendor and other teams to ensure that service provided by our team is readily available for the customers · Training and mentoring staffs on correct processes and procedures
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ADP
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Lebanon
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Architecture and Planning
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1 - 100 Employee
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Network Administrator
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Jun 2018 - Sep 2018
• Providing network mapping documentation for the company’s network and suggesting changes to their IT infrastructure • Proactive monitoring of internal systems and resolution for potential problems • Responsible for incidents from initial report; as well as problem investigation and root cause identification • Providing network mapping documentation for the company’s network and suggesting changes to their IT infrastructure • Proactive monitoring of internal systems and resolution for potential problems • Responsible for incidents from initial report; as well as problem investigation and root cause identification
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CenITex
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Australia
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IT Services and IT Consulting
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400 - 500 Employee
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Industry Based Learning Intern
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Jul 2016 - Dec 2016
• Worked as part of a team supporting a large technical environment to investigate and resolve Level 2 customer support issues assigned by the service desk. • Investigated and resolved hardware issues across multiple makes and models of servers, and co-originate the repair process with hardware vendors and customers • Supporting a complex Microsoft AD environment made up of multiple domains and a large VMware virtualised server environment. • Worked as part of a team supporting a large technical environment to investigate and resolve Level 2 customer support issues assigned by the service desk. • Investigated and resolved hardware issues across multiple makes and models of servers, and co-originate the repair process with hardware vendors and customers • Supporting a complex Microsoft AD environment made up of multiple domains and a large VMware virtualised server environment.
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Education
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2020 - 2021
University of Tasmania
Master of Information Technology and Systems, Research Pathway -
2014 - 2016
Monash University
Bachelor of Information Technology and Systems
Community
