Experience

WINDOW GANG®, Inc.

• Facilities Services
• 1 - 100 Employee

• Location Operator

  • Jul 2019 - Present

  - Managed daily operations of a commercial and residential exterior cleaning company in a large market. - Cultivated team of employees, delegated projects to team members based on complexity and scope of projects ensuring operational efficiency leading to increased sales. - Fostered relations with established customers and acquired new customers through providing exceptional service, while handling logistics and accounts receivables. - Managed daily operations of a commercial and residential exterior cleaning company in a large market. - Cultivated team of employees, delegated projects to team members based on complexity and scope of projects ensuring operational efficiency leading to increased sales. - Fostered relations with established customers and acquired new customers through providing exceptional service, while handling logistics and accounts receivables.



Travelers

• United States
• Insurance
• 700 & Above Employee

• Auto Bodily Injury Claim Professional – Personal Insurance, Business Insurance, & National Accounts

  • Sep 2017 - Jul 2019

  - Conducted thorough investigation by interviewing appropriate parties, securing evidence and supports timely in order to apportion degree of negligence and identify exposures.- Collected data to increase Underwriting and business partners ability to better understand risks, changes in technology, advancements in the safety of automobiles to better assess current products and future risks, price products based on the need of consumers, compete in the marketplace, ensure financial solvency and reserves.- Analyzed and evaluated demands from attorneys for claimants’ injuries sustained due to our insured’s potential negligence and determined an appropriate settlement to bring resolution to the matter. Revised settlements based on new information received. Negotiated settlements based on information available. Show less

• Business Insurance and National Accounts Auto Claim Professional

  • Apr 2015 - Aug 2017

  - Employed understanding of Personal Insurance Policies to enhance knowledge of Business Insurance Policies and Insuring Agreements to promptly recognize endorsements which could broaden or deduct coverage for a particular loss. Promptly enlisting support from the account’s Claim Account Executive, Account Executive, Agent, and Broker when coverage concerns were identified in order to advocate and bolster the account’s relations. - Collaborated with business partners to identify exposures and implement the best course of action to mitigate damages, transfer risks, determine subrogation potential, and resolve losses of varying complexity throughout the United States while complying with jurisdictional guidelines and state specific mandates. - Complied with guidelines for claim handling practices established for specific accounts to facilitate open communication throughout the life of the claim and comply with unique service commitments which ensure losses are resolved appropriately and timely, and in a manner which fosters the account’s relations with business partners and positively promotes the account’s brand in the community and with existing clients. Show less

• Personal Insurance Auto Claim Professional

  • Jun 2013 - Apr 2015

  - Adapted to the expanded duties and responsibilities of the Blend Claim Professional while successfully managing property damage claims, first-party medical claims, and bodily injury claims in a high-volume setting, delivering optimal outcomes and quality results while assisting insureds and claimants to navigate through a stressful life event. - Reviewed and analyzed claims to identify coverages available through the insured’s policy to address exposures and promptly recognize coverage issues and communicate findings with the insureds and their agents. When appropriate, issued Reservation of Rights letters during the ongoing investigation and, if warranted, coverage disclaimers after coverage review with Unit Manager and Coverage Counsel. - Evaluated losses to identify the extent of negligence held by parties involved and determined compensability based on findings from a thorough claim investigation. Exhausted various resources available to aid during the investigation and provided detailed rationale to support reserves and resolution of the claim. Show less

• Auto Total Loss Claim Professional

  • Jan 2012 - Jun 2013

  - Managed the resolution of total loss vehicle claims after the claim investigation was concluded by claim partners.- Communicated and negotiated total loss settlements with insureds and claimants and adjusted settlement strategies when new information was received, while yielding positive outcomes for both the company and vehicle owners. - Collaborated with colleagues to bring resolution of claims during catastrophic events across the nation to ensure delivery of outstanding customer service. Show less



vineyard vines

• United States
• Apparel & Fashion
• 700 & Above Employee

• Sales Associate

  • Aug 2011 - Apr 2012

  · Assisted customers throughout the store to ensure positive shopping experience. · Enhanced effective interpersonal and teamwork skills while interacting with coworkers and customers. · Demonstrated product knowledge, leading to increased sales. · Assisted customers throughout the store to ensure positive shopping experience. · Enhanced effective interpersonal and teamwork skills while interacting with coworkers and customers. · Demonstrated product knowledge, leading to increased sales.



Simon Property Group

• United States
• Real Estate
• 700 & Above Employee

• Marketing Intern

  • Mar 2011 - Aug 2011

  · Facilitated the planning, coordination, and implementation of mall events with Marketing Director. · Maintained and updated company database and social media outlets. · Enriched knowledge of retail marketing, sales, and public relations activities. · Facilitated the planning, coordination, and implementation of mall events with Marketing Director. · Maintained and updated company database and social media outlets. · Enriched knowledge of retail marketing, sales, and public relations activities.



Brothers Cleaners

• North Hills - Raleigh, North Carolina

• Customer Service Representative

  • May 2004 - May 2010

  · Coordinated with colleagues to maintain customer satisfaction. · Assumed leadership roles in resolving customer issues and trained new staff members. · Coordinated with colleagues to maintain customer satisfaction. · Assumed leadership roles in resolving customer issues and trained new staff members.