Experience

Dash

• United States
• Financial Services
• 1 - 100 Employee

• Customer Success Representative

  • Feb 2022 - Present



Milvik Bima

• Singapore
• Consumer Services
• 700 & Above Employee

• Telesales Representative

  • Aug 2020 - Feb 2022

  Calling customers through the AirtelTigo Insurance call centre system to offer AirtelTigo insurance policies to AirtelTigo customers. Thoroughly educating customers on all features of the AirtelTigo Insurance policies and seeking explicit consent before registering customers. Meeting and exceeding the minimum sales targets given. Calling customers through the AirtelTigo Insurance call centre system to offer AirtelTigo insurance policies to AirtelTigo customers. Thoroughly educating customers on all features of the AirtelTigo Insurance policies and seeking explicit consent before registering customers. Meeting and exceeding the minimum sales targets given.



Eneza Education

• Kenya
• E-Learning Providers
• 1 - 100 Employee

• Customer Care Team Lead

  • Sep 2018 - Nov 2019

  Ensuring a safe and harmonious working environment for two team members, delegate duties and allocate calls.Answer all questions asked by customers promptly and with utmost professionalism.Conducting Customer Satisfaction(CSAT) and Net Promoter Score(NPS) Surveys twice in a week to help improve on product and improve on the service to suit customer service. Submitting weekly, monthly reports and analysis of all call feedbacks to develop strategies amongst team to improve on the service to increase retention.Providing technical support to users by accessing Eneza platform and the API Show less

• Customer Care Representative

  • Apr 2017 - Sep 2018

  Calling 1000 stuck users and converting 40% per month on the Eneza291 service.Answering all questions asked by customers promptly as and when they call in.Handling customer care calls everyday and weekends from 1pm to 6pmProviding feedback to customer care supervisor after interacting with users to revise user retention strategies.Offering timely and sufficient service support to users already on the service and users stuck on registration.Performing any other task agreed upon by the customer care lead and managers either in writing or verbally Show less



ProBranding

• Iran
• Advertising Services
• 1 - 100 Employee

• Client Advisor

  • Oct 2017 - Mar 2018

  Maximizing profit through developing sales strategies that match customer requirements. Arranging, editing, revising and preparing written documents, recorded audio for final production with the supervision of the General Manager. Follow up emails and phone calls to all who inquire about our services. Ensuring timely delivery of printed copies and branded souvenirs to clients. Maximizing profit through developing sales strategies that match customer requirements. Arranging, editing, revising and preparing written documents, recorded audio for final production with the supervision of the General Manager. Follow up emails and phone calls to all who inquire about our services. Ensuring timely delivery of printed copies and branded souvenirs to clients.



KOMFO ANOKYE TEACHING HOSPITAL

• Ghana
• Medical Practices
• 700 & Above Employee

• Research Assistant

  • Nov 2016 - Jul 2017

  Research on measurement of patients flow. Research on measurement of patients flow.



KOMFO ANOKYE TEACHING HOSPITAL(Public Health Unit)

• Kumasi

• National Service person

  • Oct 2014 - Aug 2015

  Follow up exercise on wound swab cases at the wards. Data entry and analysis on reported malaria cases Follow up exercise on wound swab cases at the wards. Data entry and analysis on reported malaria cases



AngloGold Ashanti Hospital

• Obuasi

• Administrative Intern

  • Jul 2012 - Aug 2012

  Assisted in inventory control Performed general administrative work Performed all other duties delegated to me. Assisted in inventory control Performed general administrative work Performed all other duties delegated to me.



Brong Ahafo Regional Hospital, Sunyani

• Ghana
• Wellness and Fitness Services
• 100 - 200 Employee

• Finance and Nutritional Intern

  • Jun 2011 - Aug 2011

  Providing support for health department especially in areas of data entry Counseling sections on diet and nutrition to patients Providing support for health department especially in areas of data entry Counseling sections on diet and nutrition to patients