Global Talent Acquisition Partner

• Aug 2021 - Present

• Coordinate end-to-end recruitment cycle of various positions under Global Marketing, Global Customer Service, Global Human Resources, Global IT, Finance, Compliance, Sales and COO Office spanning different regions including Hong Kong, the Greater China (Shenzhen and Xinjiang), Taiwan, UK, Russia, Malaysia, Thailand and South Africa, by - Collaborating closely with C-suite Executives and hiring managers to understand their hiring needs - Preparing job descriptions; Designing interview questions which assess candidates’ technical skills and competencies - Conducting interviews; Complying interview reports and logging interview comments onto Applicant Tracking System (ATS) - Conducting salary negotiation, working on offer proposals and extending offers to shortlisted candidates • Redesign onboarding email, re-engineer the onboarding process and develop onboarding SOP • Conduct orientation session for new employees • Develop vacancy approval and recruitment policies for the Hong Kong office • Collaborate with other regional Talent Acquisition Specialists on Employer Branding initiatives in global and Taiwan scopes such as designing LinkedIn content and improving usage of social media platforms Achievements: • Achieved 38 hirings globally during the first year of service (August 2021 to July 2022) • 21 of which (55%) were approached via passive channels such as LinkedIn InMail and purchasing profiles on job boards; 17 of which (45%) were sourced via direct application • 2 vacancies were filled within one week since hiring requests; and 9 vacancies were filled within two weeks since hiring requests • Built up Hong Kong HR Team, Training & Quality Assurance Team under Global Customer Service in Malaysia and Asia IT Team; Expanded Global Digital Marketing Team Show less

Human Resources Officer

• Jan 2021 - May 2021

Talent Acquisition: • Coordinated end-to-end recruitment cycle of various positions under Actuarial, Agency Development, Claims, Customer Service, Digital, Finance, IT and Marketing, from preparing job descriptions, interviewing, shortlisting candidates to offer extension • Collaborated closely with Marketing to work on company website revamp; Commented on the Career Page design and job advertisement layout • Contacted university professors on arranging career talks; Recruited Actuarial and Finance interns • Assisted in organizing job fair HRBP: • Assisted in annual salary review, including - Guiding Department Heads and line managers on completing salary review and bonus calculation spreadsheets - Collecting and filing performance appraisal forms; Entering staff members’ performance scores into designated database • Followed up contract extension cases by conducting internal and external salary benchmarking, and drafting salary proposals for Department Head’s and Head of HR’s approvals • Coordinated onboarding and offboarding arrangements C&B Operations & HRIS: • Assisted in monthly payroll processing such as payroll data input, overtime allowance and final payment calculations • Assisted in overtime allowance e-approval project such as UAT testing and approval hierarchy maintenance HR Reporting: • Complied monthly HR reports such as Recruitment Expense Report, Attrition Report and monthly vacancy list Show less

Human Resources Executive - Generalist

• Aug 2019 - Jan 2021

C&B Operations: • Coordinated Hong Kong and Macau payroll operations; Verified monthly China payroll; Processed month-end MPF and ORSO contributions, tax filing and Rental Reimbursement • Monitored cost center configuration on Workday; Prepared general ledger and monthly people cost allocation reports to the Finance • Coordinated leave management such as verifying year-end leave balance and fixing legacy leave issues on Workday • Assisted in payroll vendor selection project such as reviewing quotations, documentation flow and report generation • Developed payroll manuals and assisted in regional payroll BCP HRBP: • Partnered with Senior HRBP and assisted in semiannual performance appraisal and annual salary review exercises • Identified critical talents (top performers and high potentials), and conducted training needs analysis for succession planning initiatives • Worked on various staff retention initiatives, including - Conducting “Stay Interviews” with staff members; Presenting their difficulties to the Executive members and Head of HR; and providing solutions to improve their job satisfaction - Carrying out rewards and performance data analytics; Worked on off-cycle promotion, ad-hoc salary increment and converting contract staff to permanent • Assisted line manager in identifying staff member’s misbehaviors, drafted improvement plans and facilitated Performance Improvement Plan (PIP) sessions Training & Development: • Sourced and selected external training vendors, explained workplace issues and staff members’ learning needs to the training vendors, and reviewed their training materials Talent Acquisition: • Coordinated end-to-end recruitment cycle of junior positions and interns • Engaged in other HR CoEs including Regional Rewards, Employee Experience & Engagement, HR Digitalization and Partnership with offshored HR Shared Service Center (HRSSC) Show less

Assistant Human Resources Officer

• Jul 2018 - Aug 2018

Human Resources Intern

• Jun 2018 - Jul 2018

Intern, Research and Recruitment

• Sep 2017 - Nov 2017

Human Resources and Administration Intern

• Jul 2017 - Aug 2017

Enumerator of the 2016 Population By-census

• Jul 2016 - Aug 2016

Laboratory Helper, Department of Chemistry

• Dec 2015 - Apr 2016

Interviewer, the Centre for the Advancement of Social Sciences Research

• Oct 2015 - Nov 2015