Experience

Duck Donuts

• United States
• Food and Beverage Services
• 100 - 200 Employee

• Franchise Business Consultant

  • Feb 2022 - Present

  Responsible for consulting and supporting the financial and operational performance of multiple franchise partners and to drive same store sales growth and long-term success across the brand. Responsible for consulting and supporting the financial and operational performance of multiple franchise partners and to drive same store sales growth and long-term success across the brand.



Dickey's Barbecue Restaurants, Inc.

• United States
• Restaurants
• 500 - 600 Employee

• Senior Quality Assurance Manager

  • Jun 2020 - Nov 2021

  Hired to develop, implement and maintain Quality Assurance Program and tools for national restaurant chain with over 500 locations. Maintain the QAC database and related analytics for food safety, guest environment, guest service, quality execution, BOL/BOH and equipment. Hired to develop, implement and maintain Quality Assurance Program and tools for national restaurant chain with over 500 locations. Maintain the QAC database and related analytics for food safety, guest environment, guest service, quality execution, BOL/BOH and equipment.



Quiznos

• United States
• Restaurants
• 700 & Above Employee

• Director of Operations

  • Mar 2019 - Jan 2020

  Promoted to lead multiple Franchise Business Consultants to coach ~200 franchise owners and achieve positive business results while holding restaurant teams accountable to brand standards. Developed, collaborated on, and managed execution of brand priorities. Analyzed and improved financial success for both the franchisee and franchisor.

• Director of Brand Standards (Quiznos & Taco Del Mar)

  • Jun 2018 - Mar 2019

  Promoted to develop, implement, maintain and hold international restaurant chain accountable to brand standards. Led multiple compliance specialists throughout North America.

• Director of Brand Standards

  • Oct 2017 - Jun 2018

  Promoted to develop, implement, maintain and hold international restaurant chain accountable to brand standards. Led multiple compliance specialists throughout North America.

• Senior Manager of Brand Standards

  • Dec 2016 - Oct 2017

  Promoted to run business, operations and service audits for all Quiznos locations in the United States. Developed, implemented and maintained brand standards for the national restaurant chain. Conducted compliance audits while coaching and training restaurant teams to help improve guest service and restaurant performance.

• Franchise Business Consultant

  • Dec 2009 - Dec 2016

  Responsible for the development, performance and compliance of multiple franchised owned restaurants across several Midwestern states.

• Multi-Unit Franchise Owner & Regional Trainer

  • Mar 2004 - Jan 2013

  Owned and profitably operated 2, $500,000+ Quiznos restaurants while also serving as the regional trainer for all new franchise owners entering the system.



Archdiocese of Milwaukee

• SE Wisconsin

• Operations Director

  • Oct 1995 - Jul 2003

  Managed multi-site service organization with 10 million in annual sales and 125 employees servicing 20,000+ customers annually. Expertise and experience includes: strategic planning, market analysis, pricing strategies, advertising, consumer relations, employee relations and performance management, union negotiations, budget preparation and oversight, website and technologies development. Managed multi-site service organization with 10 million in annual sales and 125 employees servicing 20,000+ customers annually. Expertise and experience includes: strategic planning, market analysis, pricing strategies, advertising, consumer relations, employee relations and performance management, union negotiations, budget preparation and oversight, website and technologies development.