Experience

Adaptigent

• United States
• Software Development
• 1 - 100 Employee

• • Jun 2021 - Present

• • Sep 2018 - Present

  Manage team of Customer Support representatives.Lead technical communications to build good customer relations.Handling complaints and queries from customers.Interface between support group and development groups.Deep analysis of reported problems, offer customer corrective fixes for issues.

• • Sep 2018 - Present

• • Oct 2014 - Present

  Provide a primary technical contact for GT Software customers, with specialization in the Ivory suite of products on z/OS, CICS, z/VSE, Windows, and Linux. Provide guidance to management for scheduling of development resources for product enhancements. Support marketing in reviewing technical questions pre and post sales, review technical materials as they relate to product licensing.



Quick Solutions, LLC

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior IT Consultant

  • Nov 2013 - Oct 2014

  Support promotion of software applications to production environments, monitor production systems for correct functions. Alert support groups of application errors during promotion process. Validate applications deploy correctly, perform application backout if the situtation required. Automated multiple manual processes with REXX on z/OS and z/VM. Restructured multiple processes streamlining the procedures. Provided training on mainframe processes and Job Control Language to team members. Show less



American Electric Power

• United States
• Utilities
• 700 & Above Employee

• Sr IT Systems Administrator

  • 1998 - Jan 2013

  Direct Support Components IBM Rational Host On Demand (HOD) IBM Problem Development Tools (PDTools) Fault Analyzer Debug Tool File Manager Compuware AbendAid Compuware Xpeditor Compuware FileAid CA Endevor Change Manager Chicago Soft QuickReference Mainframe Software Development life cycle software (production migration tightly integrated to CA Endevor – locally developed) Ancillary Supported Components Tivoli Workload Scheduler (TWS) IBM TSO/E ISPF IBM Z/OS Communication Servers (TCP/IP / VTAM) IBM Unix Systems Services (USS) IBM COBOL IBM CICS Show less



CA Technologies

• United States
• Software Development
• 700 & Above Employee

• 2nd Level Support

  • 1997 - 1998

  2nd level support for CA-Alert/VSE and CA-Alert/CICS security software. Research reported issues from end users, develop object code patches (ZAPS) based on Assembler source listings as needed for new features and bug reports in object code for distribution. Create and distribute documentation for procedure updates for users, update documentation library for product releases. Coordinate with other ISV vendors in support of new OS releases. 2nd level support for CA-Alert/VSE and CA-Alert/CICS security software. Research reported issues from end users, develop object code patches (ZAPS) based on Assembler source listings as needed for new features and bug reports in object code for distribution. Create and distribute documentation for procedure updates for users, update documentation library for product releases. Coordinate with other ISV vendors in support of new OS releases.



Purdue University Fort Wayne

• United States
• Higher Education
• 700 & Above Employee

• IBM Systems Programmer

  • 1985 - 1997

  Provided systems support for IBM VM, VSE, CICS systems. Applied maintenance to all IBM and ISV software. Performance and tuning as required to maintain system. Support Operations and application development staff with problem research and resolution. Assisted faculity with computing resources as needed for research. Taught IBM Assembler Language course for undergradate students. Provided systems support for IBM VM, VSE, CICS systems. Applied maintenance to all IBM and ISV software. Performance and tuning as required to maintain system. Support Operations and application development staff with problem research and resolution. Assisted faculity with computing resources as needed for research. Taught IBM Assembler Language course for undergradate students.