Experience

Convergence Marketing

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Team Lead

  • Mar 2014 - Aug 2014

  Tampa/St. Petersburg, Florida Area • Managing a team 6-12 employees • Assessing strength and weakness • Training development • Develop and assist in their growth • Lead and counsel employees • Recruiting potential candidates • Receive plan-o-grams from the corporate office for store resets and update them when Category Managers add new merchandise to a department. • Travel to stores in an assigned geographical area to reset their layouts by following a plan-o-gram and floor plan, removing merchandise… Show more • Managing a team 6-12 employees • Assessing strength and weakness • Training development • Develop and assist in their growth • Lead and counsel employees • Recruiting potential candidates • Receive plan-o-grams from the corporate office for store resets and update them when Category Managers add new merchandise to a department. • Travel to stores in an assigned geographical area to reset their layouts by following a plan-o-gram and floor plan, removing merchandise from shelves, and relocating fixtures to conform to the new floor plan. • Ensure each project is free of clutter and does not disrupt the daily operation of the store. • Ensure the store is reset properly and in grand opening condition at the end of each project. • Maintain updated plan-o-grams for all departments in a store. Show less



Sweetbay Supermarket

• United States
• Retail Groceries
• 200 - 300 Employee

• Manager

  • Apr 2012 - Feb 2013

  Tampa Fast-paced position with a high-volume regional grocery distributor. Scope of responsibility was diverse and included customer service, order processing, customer complaint resolution and inventory planning/control. • Instrumental in supporting the company’s vision and goals. • Developed and implemented an entire administrative process and structure to professionalize the business, improve productivity and increase accountability. • Designed a more efficient and cost-effective parts… Show more Fast-paced position with a high-volume regional grocery distributor. Scope of responsibility was diverse and included customer service, order processing, customer complaint resolution and inventory planning/control. • Instrumental in supporting the company’s vision and goals. • Developed and implemented an entire administrative process and structure to professionalize the business, improve productivity and increase accountability. • Designed a more efficient and cost-effective parts ordering and inventory management system • Automated manual accounting and financial analysis/reporting functions with Excel spreadsheets and other PC-based tools. • Developed, led and counseled employees. • Greet customers and ascertain what each customer wants or needs. • Describe merchandise and explain use, operation, and care of merchandise to customers. • Recommend, select, and help locate or obtain merchandise based on customer needs and desires. • Compute sales prices, total purchases and receive and process cash or credit payment. • Prepare sales slips or sales contracts. • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. • Maintain records related to sales. • Demonstrate use or operation of merchandise. • Place special orders or call other stores to find desired items. Show less



Save-A-Lot

• United States
• Wholesale Food and Beverage
• 700 & Above Employee

• Assistant Manager

  • Oct 2008 - Mar 2012

  Dallas Texas Independently manage all sales, customer service, general accounting, financial reporting, administrative, purchasing, inventory control and staffing functions for a large retail chain. • Directed and led team of 15 individuals from cross-functional departments. • Resolved issues independently to customers satisfaction. • Organized and facilitated staff meetings. • Developed and implemented strategic plan to increase revenue, decrease shrinkage and improve customer… Show more Independently manage all sales, customer service, general accounting, financial reporting, administrative, purchasing, inventory control and staffing functions for a large retail chain. • Directed and led team of 15 individuals from cross-functional departments. • Resolved issues independently to customers satisfaction. • Organized and facilitated staff meetings. • Developed and implemented strategic plan to increase revenue, decrease shrinkage and improve customer retention. • Inventoried, analyzed and projected profit and loss of merchandise. • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints. • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers. • Monitor sales activities to ensure that customers receive satisfactory service and quality goods. • Inventory stock and reorder when inventory drops to a specified level. • Instruct staff on how to handle difficult and complicated sales. • Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate. • Assign employees to specific duties. • Enforce safety, health, and security rules. • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised. • Plan budgets and authorize payments and merchandise returns. Show less



Family Dollar

• United States
• Retail
• 700 & Above Employee

• General Manager

  • Dec 2004 - Oct 2008

  Dallas/Fort Worth Area Managed a 10-employee retail operation generating more than $2 million in annual sales revenues. Directed hiring, training and employee scheduling. Coordinated product ordering with more than 30 vendors, controlled and documented inventory flow, and managed in-store loss prevention. Fully responsible for sales, customer service, and sales reporting and reconciliations. • Provided exceptional customer service to guests. • Resolved issues independently. • Oversaw inventory, reported… Show more Managed a 10-employee retail operation generating more than $2 million in annual sales revenues. Directed hiring, training and employee scheduling. Coordinated product ordering with more than 30 vendors, controlled and documented inventory flow, and managed in-store loss prevention. Fully responsible for sales, customer service, and sales reporting and reconciliations. • Provided exceptional customer service to guests. • Resolved issues independently. • Oversaw inventory, reported profitability, minimized shrinkage and produced year over year profit. • Managed vendor relationship(s). • Oversee activities directly related to making products or providing services. • Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products. • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. • Manage staff, preparing work schedules and assigning specific duties. • Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency. • Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary. • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes. • Plan and direct activities such as sales promotions, coordinating with other department heads as required. • Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand. • Locate, select, and procure merchandise for resale, representing management in purchase negotiations. • Maintain updated plan-o-grams for all departments in a store. Show less



Marketing

• United Arab Emirates
• Business Consulting and Services
• 1 - 100 Employee

• Professional Direct Marketing

  • Jun 2002 - Apr 2004

  Boca Raton The assistant to the senior vice president of compiled marketing research. Core focus was to determine market feasibility and profitability of marketing campaigns. Served as the liaison for database development and implementation that is used for projection statistics. Developed demographic reports that used market penetration processes and eliminating duplications as a quality control benefit to eliminate client concerns. Targeting the client needs and requests for ongoing projects… Show more The assistant to the senior vice president of compiled marketing research. Core focus was to determine market feasibility and profitability of marketing campaigns. Served as the liaison for database development and implementation that is used for projection statistics. Developed demographic reports that used market penetration processes and eliminating duplications as a quality control benefit to eliminate client concerns. Targeting the client needs and requests for ongoing projects while analyzing data and provide input based on client information provided. Responsible for the accuracy and proper format of client orders on a set deadline. Assisted accounting on payment terms for each client based on their payment history. Overseen processed orders; proofread orders and monitored shipments to and from clients to ensure deadlines were met. • Prepare reports of findings, illustrating data graphically and translating complex findings into written text. • Seek and provide information to help companies determine their position in the marketplace. • Gather data on competitors and analyze their prices, sales, and method of marketing and distribution. • Collect and analyze data on customer demographics, preferences, needs, and buying habits to identify potential markets and factors affecting product demand. • Devise and evaluate methods and procedures for collecting data, such as surveys, opinion polls, or questionnaires, or arrange to obtain existing data. • Monitor industry statistics and follow trends in trade literature. • Measure and assess customer and employee satisfaction. • Measure the effectiveness of marketing, advertising, and communications programs and strategies. • Forecast and track marketing and sales trends, analyzing collected data. • Attend staff conferences to provide management with information and proposals concerning the promotion, distribution, design, and pricing of company products or services. Show less



Rutherford Mulhall and Wargo PA

• Office Operations

  • 1998 - 2002

  Boca Raton Provided front-line support for five offices; prepared and scheduled deposition conference rooms for clients. Created and implemented an automated distribution system and SOP standard, saving time and money for the firm. Negotiated supply costs; inventoried and ordered supplies; scheduled equipment maintenance and repair; and assisted the Office Administrator with the purchasing of office equipment. Developed an in-house law book library inventory and cataloging procedure for current updates… Show more Provided front-line support for five offices; prepared and scheduled deposition conference rooms for clients. Created and implemented an automated distribution system and SOP standard, saving time and money for the firm. Negotiated supply costs; inventoried and ordered supplies; scheduled equipment maintenance and repair; and assisted the Office Administrator with the purchasing of office equipment. Developed an in-house law book library inventory and cataloging procedure for current updates. Expedited intra-office routing and performed record keeping duties of confidential correspondence of court and client documents while being responsible for offsite storage of such documents. Provided data to attorneys and paralegals through a computerize information system (WordPerfect, NexisLexis and Westlaw). Standardized office inventory and computer systems that allowed management to have a transparent view of current levels so they would be able determine future expenditures. • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers. • Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer. • Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints. • Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail. • Compile, copy, sort, and file records of office activities, business transactions, and other activities. • Compute, record, and proofread data and other information, such as records or reports. • Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters. • Complete work schedules, manage calendars, and arrange appointments. • Review files, records, and other documents to obtain information to respond to requests. Show less



US Army

• United States
• Law Enforcement
• 1 - 100 Employee

• Combat Engineer - Combat Support

  • May 1989 - Jun 1992

  Fort Hood, Texas Alpha company 17th Engineer Battalion 2AD (Tiger Brigade) – Ordinance disposal team operation Desert Shield and Desert Storm attached to 2nd Marine division (Iraq). Deactivated and reassigned to Delta company 8th engineer battalion (Gray Wolf).