Experience

F&P Travel

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Resort Manager

  • Nov 2021 - Present

  Responsible for all aspects of in resort operation. Leading a high skilled multi functional, multi national, team of 17 direct reports to deliver truly bespoke high end chalet experiences for our guests in Meribel. Responsible for all aspects of in resort operation. Leading a high skilled multi functional, multi national, team of 17 direct reports to deliver truly bespoke high end chalet experiences for our guests in Meribel.



Mark Warner

• United Kingdom
• Travel Arrangements
• 100 - 200 Employee

• Operations Manager

  • May 2020 - Nov 2021

  Operations Manager for Phokaia Beach Resort, Foca, Turkey, overseeing all Front of House, HR and activity elements. Leading a multi functional, multi national team to deliver outstanding guest experiences for the duration of their holiday across all of our land and water activities. We were able to provide an authentic Mark Warner experience despite the restrictions enforced by Covid-19. Operations Manager for Phokaia Beach Resort, Foca, Turkey, overseeing all Front of House, HR and activity elements. Leading a multi functional, multi national team to deliver outstanding guest experiences for the duration of their holiday across all of our land and water activities. We were able to provide an authentic Mark Warner experience despite the restrictions enforced by Covid-19.



Hotelplan UK

• United Kingdom
• Travel Arrangements
• 100 - 200 Employee

• Resort Manager

  • Mar 2018 - May 2020

  Responsible for all aspects of in Resort operation for all 4 Hotelplan brands, led a team of 16 direct and 20 indirect reports in Peisey-Vallandry, winter 2018-19, and a similar number winter 19-20 in Alpe D'Huez. Planning, logisitcs, ordering, customer experience and sales all within my remit, alongside supplier and owner relationship management. Turned Alpe D'Huez from the lowest performing resort in the French Programme in Winter 18-19, to the most successful from both a Sales and Guest Feedback perspective in Winter 19-20. Show less



Mark Warner

• United Kingdom
• Travel Arrangements
• 100 - 200 Employee

• Head Of Customer Service

  • Jun 2019 - Sep 2019

  Short term summer contract successfully leading a small team to deliver exceptional customer service in resort, in one of the most historically challenging properties in the Mark Warner portfolio. Retained and promoted to Operations Manager Sardinia for summer 2020. Short term summer contract successfully leading a small team to deliver exceptional customer service in resort, in one of the most historically challenging properties in the Mark Warner portfolio. Retained and promoted to Operations Manager Sardinia for summer 2020.



Chameleon International Search Ltd

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• • Oct 2016 - Apr 2018

  Responsible for executive level search mandates across a variety of industries, with a specific focus on Supply Chain and Operations positions with Tier 1 Automotive and Pharmaceutical Companies headquartered in Mainland Europe. With an additional responsibility for mentoring, training and developing team members. Numerous successful placements of senior level supply chain professionals globally, with a growing specialism in both Indirect procurement and pharmaceutical quality roles.

• • Nov 2015 - Oct 2016

  Operating in a search capacity for major clients across a range of industries and geographies with a specialist focus on Procurement roles and the wider Supply Chain. I have recruited and placed individuals across both direct and indirect materials procurement categories for a number of clients both in Mainland Europe and North America. I successfully worked on a variety of roles within Supply Chain and operations, from Quality Director with a market leading Pharmaceutical CMO to Launch engineering and even sales within the German Automotive industry. Show less



TUI

• Germany
• Travel Arrangements
• 700 & Above Employee

• Resort Representative

  • Nov 2014 - Apr 2015

  Winter Season in the alps working for Crystal Ski, part of the TUI Group. Time was spent primarily focusing upon my passion for skiing and snowsports, although the skiing aspect of the position was unfortunately curtailed by injury. However, my role necessitated development of my supplier relationship and customer relationship skills in time pressured environments. Winter Season in the alps working for Crystal Ski, part of the TUI Group. Time was spent primarily focusing upon my passion for skiing and snowsports, although the skiing aspect of the position was unfortunately curtailed by injury. However, my role necessitated development of my supplier relationship and customer relationship skills in time pressured environments.