Experience

Metro Systems, Inc.

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• ATSC Network Retrofit Technician (Amazon Web Services)

  • Dec 2019 - Present

  Collectively executed the modification of 3000 IEM Automatic Transfer Switch Cabinets (ATSC) across 20 data centers. Modifications include: physical modification of ATSC, installation of Accton 3510 network switch in live ATSC without customer impact, CAT6 bundle installation, cable management. Complete final walk-through for quality inspection Communicates project impacting discrepancies with manager and team. Monitored and maintained servers, routers, switches, wireless access points, printers, scanners, copiers, desktop, and laptop PC’s. Provided professional and reliable first point of contact to faculty, staff, and student callers requesting computing and networking assistance. Configured, researched, troubleshot, and resolved hardware and software technical issues on multiuser, multiple LAN/WAN configurations and environments through phone support and remote software with minimal escalation. Maintained inventory of all equipment and perform other job-related tasks as assigned by the Help Desk Manager Show less



Perry Aire Services Inc.

• United States
• 1 - 100 Employee

• Help Desk Lead

  • Dec 2017 - Nov 2019

  Oversaw a team of 20 technicians to include, service desk, system admin, network admin team that provided Tier II and III support to 1200+ customers. Answered customer’s inquiries and resolved issues within the Service Level Agreement while assuring network & systems integrity, reliability, and security. Provided information necessary for creating and updating system hardware and software documentation. Installed and maintained software/hardware on PCs. Installed new products/equipment (i.e., printer, laptops, switches, and servers). Managed Exchange mailboxes, stores, and storage groups. Installed, relocated, configured, modified, and tested routers, hubs, switches and terminal servers. Provided daily status on findings and recommendations followed by written technical analysis and reports. Show less



K&S Building Management Services

• Facilities Services
• 1 - 100 Employee

• Desktop Support Specialist

  • Jun 2015 - Nov 2017

  Managed the processing of incoming calls to the Service Desk via both telephone and e-mail to ensure courteous, timely, and effective resolution of end user issues. Successfully managed a team of 15-25 technicians. Recorded, tracked, and documented the help desk request problem-solving process and actions taken through to final resolution. Monitored and tested fixes to ensure problems have been adequately resolved. Evaluated need for any system reconfigurations (minor or significant) based on request trends and made necessary recommendations. Assessed DODI 8500.2 Information Assurance (IA) controls against system baselines and mitigate any vulnerabilities. DODI 85002. Assessed software baselines to include operating systems against known software vulnerabilities and ensured corrective action. Show less



Infused Solutions, LLC

• Government Administration
• 1 - 100 Employee

• Warehouse Specialist/Materials Coordinator

  • Jun 2010 - Jun 2015

  Serve as Transportation Program Manager for agency-wide transportation needs at National Technical Information Service (NTIS) Manage transportation schedules and resources for NTIS, averaging 80 trips for 150 employees Analyze and distribute reports on a monthly basis to include trip/vehicle mileage, trip description, maintenance completed and needed, and receipts Resolve each trip to correct project codes for accounting purposes Organized and enhanced existing transportation processes based on federal customer needs Serve as direct line for transportation needs to senior leadership Key accomplishments: Created a bi-weekly driver log using excel spreadsheets and pdf formats Implementation of data collection for all vehicle maintenance schedules, vin numbers, make, model and year of vehicles and trip completion Developed and implemented effective Remedy ITSM Applications in Help Desk Change Management, SLA, Asset Management, CMDB and Custom Applications and integrations using ARS platform Supported the development and testing of end-to-end software and web applications, leveraging JEE Technologies Maintained technical support, resolving reported software and hardware issues remotely to reduce downtime Developed diagnostic procedures to determine error source, defining cause as hardware, network, or cables Developed and maintained installation and configuration procedures, to maintaining system design standards Configured and ensured all new desktops and laptops maintain GPO compliance according to system management Troubleshot, diagnosed, and identified failed and failing components with testing and diagnostic software. Show less



Jobin Realty

• Real Estate
• 1 - 100 Employee

• PWAR Realtor for the state of Virginia

  • Jun 2004 - Oct 2014

  Evaluate and analyze customer needs and guide them through the purchasing process Generate Comparable Marketing Analysis (CMA’s) for all clients preparing to rent/sell their property Understanding the client’s need and developing effective property viewings to meet and exceed their initial criteria Estimate the Fair Market Value (FMV), perform research and recommend property based on the client’s choosing Negotiate pricing based on approved loan amount, draw up contract, organize home inspection and appraisal, finalize all documents and proceed to closing Key accomplishments: Market real estate company through effective social media for customer acquisition Outreach programs for the community to provide realty services Sold over $9 million worth of properties (25+ clients) Program managed all deals single handed without any assistance Show less