Experience

First Data Commercial Services

• United States
• Financial Services
• 500 - 600 Employee

• Vice President

  • Sep 2010 - Present

  - Leverage industry expertise in identifying, overseeing, and resolving fraud and credit risks of an acquiring program comprised of over a million merchants, 1,000 direct ISO relationships, and more than 100 wholesale ISO relationships/payment facilitators. - Provide keen supervision and guidance to a team of employees with diverse experience levels located across multiple locations to guarantee achievement of department goals and objectives - Determine and resolve problematic… Show more - Leverage industry expertise in identifying, overseeing, and resolving fraud and credit risks of an acquiring program comprised of over a million merchants, 1,000 direct ISO relationships, and more than 100 wholesale ISO relationships/payment facilitators. - Provide keen supervision and guidance to a team of employees with diverse experience levels located across multiple locations to guarantee achievement of department goals and objectives - Determine and resolve problematic trends through assessment and monitoring of the performance of the ISO partner relationships - Facilitate evaluation and reengineering efforts to maintain operational effectiveness and collaborate with statisticians group in improving exception triggers to minimize excessive noise and customer impact - Maintain coordination among various groups and direct development projects for any tools, products, or process enhancements to ensure that requirements support risk management controls and framework - Administer investigations and responses to the card brands related to multiple compliance programs - Play an integral role in the human resource management functions, including hiring, mentoring, and developing risk management team members - Strategically manage and allocate department budgets - Negotiate and settle escalated situations and offer resolution through communication with clients on a daily basis - Plan efforts associated with various audits that occur throughout the year with both internal and external parties - Design and implement new risk tools or processes geared towards combatting emerging fraud trends

• Manager - Sr. Director

  • Sep 1997 - Aug 2010

  Melville, NY - Structured business requirements to improve credit and risk tools with the goal of creating the “best in class” risk management systems and processes - Collaborated with programmers and technical experts in guaranteeing alignment of detailed design specifications with department goals and objectives - Conducted due diligence reviews of prospective portfolio acquisitions and existing ISO clients - Functioned as the credit liaison between credit and one of our major clearing banks… Show more - Structured business requirements to improve credit and risk tools with the goal of creating the “best in class” risk management systems and processes - Collaborated with programmers and technical experts in guaranteeing alignment of detailed design specifications with department goals and objectives - Conducted due diligence reviews of prospective portfolio acquisitions and existing ISO clients - Functioned as the credit liaison between credit and one of our major clearing banks - Directed a team of underwriters - Established and maintained rules used to monitor the entire merchant base for fraud and credit risk, including administrative changes and updates to the departments best in class risk system - Directed the execution of an OFAC program that identified and resolved potential threats within the merchant portfolio