Experience

EBC Group

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Back Office Team Leader

  • Apr 2023 - Present

  -Overseeing day-to-day operations of the back office, including trade processing, customer support, and administrative functions, to ensure timely and accurate execution of tasks. -Taking a hands-on approach to hiring and onboarding new team members, conducting interviews, assessing candidates, and providing comprehensive training to facilitate their integration into the team. -Spearheading efforts to enhance operational efficiency and productivity by implementing process improvements and leveraging Salesforce CRM for workflow automation and reporting. -Collaborating closely with the sales and marketing teams to align back office processes with sales strategies, ensuring a smooth and cohesive customer experience from acquisition to post-sale support. -Establishing and maintaining key performance indicators (KPIs) to track team performance and individual contributions, driving accountability and fostering a results-oriented work environment. -Conducting regular team meetings and one-on-one sessions to provide feedback, set goals, and facilitate professional development opportunities for team members. -Acting as a liaison between the back office team and other departments, fostering open communication and resolving cross-functional issues in a timely and efficient manner. Show less



Libertex Group

• Cyprus
• Financial Services
• 300 - 400 Employee

• Financial Customer Advisor

  • Sep 2020 - Mar 2023

  -Conducting thorough Know Your Customer (KYC) due diligence on new and existing clients to verify their identities, assess risk profiles, and ensure compliance with applicable regulations. -Collaborating closely with internal teams and external partners to collect and validate required documentation, ensuring all KYC procedures were followed accurately and efficiently. -Monitoring and analyzing payment transactions to detect and investigate suspicious activity, and promptly reporting any potential instances of money laundering or fraud. -Conducting periodic reviews of high-risk clients and implementing enhanced due diligence measures when necessary, in accordance with regulatory guidelines. -Maintaining robust internal procedures and controls related to KYC and payment processes, and providing training to team members to ensure consistent compliance practices. -Keeping abreast of evolving regulatory requirements and industry best practices, and proactively implementing necessary changes to policies and procedures. Show less



Bigcat software solution

• Philippines
• IT Services and IT Consulting
• 100 - 200 Employee

• Senior Customer Service Officer

  • Apr 2016 - Jun 2020

  Monitor and provide assistance to customer service officer in LiveChat and Email. Ensure and maintain an excellent level of service provided to all customer. Assists the other officer in term of customer account related issue and provide advice. Guide and provide refreshments of working tools and back end access. Daily and weekly reports of the team's performance. Handling customer inquiries, account-related inquiries and introducing company latest products and offers. Multitasking and responsible for customer inquiries via Live Chat, Email and outbound call in a timely manner. Sympathise irritated customer and offer solutions for the best of the company's interest. Engage and interpret for the customer who speaks Mandarin/Bahasa Malaysia. Show less



hotel istana

• India
• Hospitality
• 1 - 100 Employee

• Trainee

  • Jan 2015 - Mar 2015

  Reception Reception