Experience

County of Chester
• Government Administration
• 400 - 500 Employee
• Desktop Support Technician

  • Apr 2018 - Present


Kings Siding

• United States

• Laborer

  • Oct 2015 - Present

  Extensive knowledge of installation of all types of siding; including wood, steel, and aluminum. Able to identify asbestos siding and take appropriate steps to prepare surface before installing new siding. Conducted site surveys prior to installation. Make any needed repairs to underlying surface for longer installation lifetime. Strong background in measuring, cutting product off-site, and installing with little waste. Completed installations with little supervision. Arrived to all appointments on time. Completed all jobs in a timely manner. Show less



The Grounds Guy of Lancaster

• Groundskeeper

  • Apr 2015 - Oct 2015

  Established lawn care using John Deer, Ex-Mark tractors, and power mowers. Experienced driver of truck and 26 foot trailer. Mowed, trimmed, edged, weeded, mulched. Trimmed and edged around flower beds, walks, and walls. Established lawn care using John Deer, Ex-Mark tractors, and power mowers. Experienced driver of truck and 26 foot trailer. Mowed, trimmed, edged, weeded, mulched. Trimmed and edged around flower beds, walks, and walls.



Home Depot/Your Other Warehouse

• Retail
• 700 & Above Employee

• Sales Merchandiser

  • Jun 2014 - Apr 2015

  Organized, restocked, and straightened products at five sites to certify merchandise was presented in a visually appealing manner. Built displays and maintained product sets in accordance with merchandising direction. Performed focused pack-down on low stock and out-of-stock products utilizing electric lift equipment. Interpreted plan-o-gram to ensure set compliance. Maintained up to date paperwork in coordination with MET service standards. Maintained, ordered, and installed signage. Organized, restocked, and straightened products at five sites to certify merchandise was presented in a visually appealing manner. Built displays and maintained product sets in accordance with merchandising direction. Performed focused pack-down on low stock and out-of-stock products utilizing electric lift equipment. Interpreted plan-o-gram to ensure set compliance. Maintained up to date paperwork in coordination with MET service standards. Maintained, ordered, and installed signage.



Brooks Brothers

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Nov 2013 - Jun 2014

  Delivered excellent customer service. Facilitated customer cash and credit card purchases. Daily greeted customers at the front door. Provided details regarding opening credit card accounts, weekly sales, and hold and return policies. Assembled customer wardrobes involving a wide range of patterns and colors. Calculated arm, waist, and chest measurements to certify perfect fit. Delivered excellent customer service. Facilitated customer cash and credit card purchases. Daily greeted customers at the front door. Provided details regarding opening credit card accounts, weekly sales, and hold and return policies. Assembled customer wardrobes involving a wide range of patterns and colors. Calculated arm, waist, and chest measurements to certify perfect fit.



First Quality Products Inc

• United States
• Consumer Goods

• Desktop Support Technician

  • Feb 2014 - Feb 2014

  Upgraded Dell laptops and PCs from Windows XP to Windows 7.0. Utilized Active Director to add users to current domain. Configured necessary applications based on departmental needs. Set up software applications such as Outlook, personal folders, local and network printers. Upgraded Dell laptops and PCs from Windows XP to Windows 7.0. Utilized Active Director to add users to current domain. Configured necessary applications based on departmental needs. Set up software applications such as Outlook, personal folders, local and network printers.



Target

• Mexico
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Retail Merchandiser

  • Nov 2013 - Jan 2014

  Part-time position. Stocked and merchandised shelves to assist customers in locating items in a timely manner. Worked in the following departments; produce, clothing, infants, sporting goods, and seasonal. Facilitated sales via direct customer communication. Part-time position. Stocked and merchandised shelves to assist customers in locating items in a timely manner. Worked in the following departments; produce, clothing, infants, sporting goods, and seasonal. Facilitated sales via direct customer communication.



Quad/Graphics

• Image Editor and Second Pressman

  • Sep 2011 - Nov 2013

  Assisted in setting printing press to run many different paper sizes for mailing per specifications. Supported several customers including; Mutual of Omaha and the US Government. per specifications. Downloaded data from server. Setup dye cuts, lined print heads, adjusted rollers for fold needs, set glue specifications, and assisted with web breaks. Assisted in setting printing press to run many different paper sizes for mailing per specifications. Supported several customers including; Mutual of Omaha and the US Government. per specifications. Downloaded data from server. Setup dye cuts, lined print heads, adjusted rollers for fold needs, set glue specifications, and assisted with web breaks.



Tri County Toyota

• United States
• Automotive
• 1 - 100 Employee

• Driver

  • Apr 2010 - Mar 2011

  Part-time shuttle driver. Contacted customers regarding the status of their vehicle service. Scheduled pick up from home or work to dealership service department. Performed various service department tasks as necessary. Part-time shuttle driver. Contacted customers regarding the status of their vehicle service. Scheduled pick up from home or work to dealership service department. Performed various service department tasks as necessary.



SunGard - now part of FIS

• United States
• Information Technology & Services
• 700 & Above Employee

• Technical Consultant

  • Nov 2010 - Dec 2010

  Consultant working with Hewlett Packard. Upgraded Dell laptops and PCs from Windows XP to Windows 7.0. Deployed over 500 devices in three different locations. Resolved end user technical issues. Consultant working with Hewlett Packard. Upgraded Dell laptops and PCs from Windows XP to Windows 7.0. Deployed over 500 devices in three different locations. Resolved end user technical issues.



Ciber

• United Kingdom
• Software Development
• 1 - 100 Employee

• Technical Consultant

  • Aug 2008 - Dec 2009

  Upgraded legacy static routers for newly acquired business units. Provided technical phone support. Resolved end user technical issues. Upgraded legacy static routers for newly acquired business units. Provided technical phone support. Resolved end user technical issues.



Comcast Commercial Division

• Technical Consultant

  • Sep 2007 - Jun 2008

  Upgraded Dell laptops and PCs from Windows XP to Windows 7.0. Processed static IP migrations for newly acquired business units. Configured modems and resolved any network configuration issues. Provided technical phone support. Resolved end user technical issues. Upgraded Dell laptops and PCs from Windows XP to Windows 7.0. Processed static IP migrations for newly acquired business units. Configured modems and resolved any network configuration issues. Provided technical phone support. Resolved end user technical issues.



Tech USA

• United States
• Staffing and Recruiting
• 400 - 500 Employee

• Technical Consultant

  • Jul 2007 - Sep 2007

  Supported over 500 Sungard Higher Education users. Configured new Dell laptops for new hires and employees. Migrated users from Lotus Notes to Outlook 2007. Worked with end users to troubleshoot VPN, secure id, Blackberry, active sync, and printer issues. Supported over 500 Sungard Higher Education users. Configured new Dell laptops for new hires and employees. Migrated users from Lotus Notes to Outlook 2007. Worked with end users to troubleshoot VPN, secure id, Blackberry, active sync, and printer issues.



TAC

• Dominican Republic
• Airlines and Aviation
• 1 - 100 Employee

• Technical Consultant

  • Apr 2007 - Jul 2007

  Supported over 1000 Iron Mountain end users. Built and configured IBM, Dell, and Compaq laptops and PCs with Windows XP within SLA requirements. Worked with end users to troubleshoot active directory issues. Supported over 1000 Iron Mountain end users. Built and configured IBM, Dell, and Compaq laptops and PCs with Windows XP within SLA requirements. Worked with end users to troubleshoot active directory issues.



ComputerNET

• Spain
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Consultant

  • May 2006 - Mar 2007

  Supported over 2000 Volvo Truck end users. Built and configured Dell and IBM laptops and PCs within SLA requirements. Migrated users from Windows 2000 to Windows XP. Migrated user data from Novell to Active Directory. Supported over 2000 Volvo Truck end users. Built and configured Dell and IBM laptops and PCs within SLA requirements. Migrated users from Windows 2000 to Windows XP. Migrated user data from Novell to Active Directory.



Sys-tek s.r.l.

• Italy
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Consultant

  • Mar 2005 - Apr 2006

  Supported 500 XL Insurance end users. Built and configured IBM Net Vista, ThinkPad, and IBM 300 laptops and PCs with Windows 2000 operating system within SLA requirements. Supported 500 XL Insurance end users. Built and configured IBM Net Vista, ThinkPad, and IBM 300 laptops and PCs with Windows 2000 operating system within SLA requirements.



Digital Fusion

• United States
• Advertising Services

• Technical Consultant

  • Feb 2000 - Mar 2005

  Supported over 4000 Aetna US Healthcare end users. Built and configured laptops and PCs within SLA requirements. Upgraded devices as needed. Assisted with asset management and lease replacement projects. Successfully migrated 280 machine project after-hours and under given timeline. Assisted with desktop support calls when necessary. Supported over 4000 Aetna US Healthcare end users. Built and configured laptops and PCs within SLA requirements. Upgraded devices as needed. Assisted with asset management and lease replacement projects. Successfully migrated 280 machine project after-hours and under given timeline. Assisted with desktop support calls when necessary.



IBM Catapult, Inc.

• Technical Consultant

  • May 1997 - Feb 2000

  Configured and maintained classrooms on and offsite. Configured instructor's and student's PCs with Microsoft Windows 95, 98, and NT operating systems. Configured servers with Microsoft Office, PeopleSoft, FrontPage, Lotus Notes and MS Exchange. Coordinated distribution of training materials. Set up each classroom onsite and offsite with the necessary application being taught that day. If an Microsoft Outlook class was being taught, a Microsoft Exchange server was created for the class. Configured and maintained classrooms on and offsite. Configured instructor's and student's PCs with Microsoft Windows 95, 98, and NT operating systems. Configured servers with Microsoft Office, PeopleSoft, FrontPage, Lotus Notes and MS Exchange. Coordinated distribution of training materials. Set up each classroom onsite and offsite with the necessary application being taught that day. If an Microsoft Outlook class was being taught, a Microsoft Exchange server was created for the class.