Operations Manager

• Jun 2020 - Present

Food and Beverage Manager

• Mar 2019 - Present

Banquet Manager

• Apr 2018 - Jun 2020

Shift Supervisor

• Apr 2017 - Apr 2018

• Responsible for supply and merchandise orders • Supervise a team consisting of 6-10 people • Approve and process payroll • Create and implement ideas to reach sales goals • Train both new and old employees • Travel to other locations to work and train employees • Responsible for supply and merchandise orders • Supervise a team consisting of 6-10 people • Approve and process payroll • Create and implement ideas to reach sales goals • Train both new and old employees • Travel to other locations to work and train employees

Concierge, Banquets Lead

• Mar 2016 - 2017

• Liaison between multiple departments to ensure guest satisfaction • Set up, organize and maintain banquet functions • Design banquet buffets and create banquet diagrams for upcoming events • Collaborate with kitchen for specialty meals, guest allergies, and banquet equipment • Assist banquet captains in managerial operations • Communicate anticipate and execute guest needs to ensure great customers service • Trained in Banquets, Convention Services, In room dining, and front desk Show less

Customer Service Representative

• May 2013 - May 2014

• Tech support for fortune 100 company • Assist in new employee training • Troubleshoot products and guide customers through difficult tasks • Assist in customer retention, billing, and submit ideas for product development • Tech support for fortune 100 company • Assist in new employee training • Troubleshoot products and guide customers through difficult tasks • Assist in customer retention, billing, and submit ideas for product development