Experience

Allstar Solutions

• Australia
• Information Technology & Services
• 1 - 100 Employee

• After Hours Service Desk Analyst

  • Dec 2014 - Present



COMFORCE Inc

• Homebased

• Technical Support

  • Dec 2014 - Mar 2017



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• • Nov 2013 - Sep 2014

  Team Leader The job of a Team Leader Call Center is a highly focused position to ensure a service-oriented and professional working environment by supervising the performance of team members and executing necessary actions for their motivation when required. Team leaders are knowledgeable of all reporting aspects, communications terminology and technology, and organizational procedures.

• • Mar 2013 - Nov 2013

  A MOD performs a multitude of functions within the call center. Their primary focus is to provide technical advice to production agents and facilitate the transfer of information from the client to the production floor via phone calls, floor walking, recursive training, one-on-one training and the use of internal communication tools. The MOD group is responsible for the trending of incoming call volume and communication with our clients to report or follow up on multi and single user issues. The MOD group will also act as a point of contact when faced with internal outages affecting the call center operation (eg: Avaya, and other tools applicable) Show less

• • Aug 2010 - Jun 2013

  - National Help Desk is a free advanced technical support line. Available 24/7 to answer technical questions, diagnose and resolve issues and recommend support services. National Help Desk supports a wide range of Technical Support Services which cover all internet connection issues for both wired and wireless connections. NHD Techs are highly trained agents to address all types of concerns, from setting up a new internet service to troubleshooting and repairing major internet issues. Provides helpful advice for technical question and easy fixes. Diagnoses and identify solutions to our Clients with any issues on their internet service. Show less