Experience

PLECCO

• IT Services and IT Consulting
• 1 - 100 Employee

• Vice President

  • Jan 2005 - Present

   Assist CEO with marketing, sales and recruiting techniques  Handle business and sales calls, e-mails and business letters  Maintained social media profiles by blogging, leaving comments and responding to emails  Generate website traffic growth  Write companies policies and procedures  Assist CEO with marketing, sales and recruiting techniques  Handle business and sales calls, e-mails and business letters  Maintained social media profiles by blogging, leaving comments and responding to emails  Generate website traffic growth  Write companies policies and procedures



Benefitfocus

• United States
• Software Development
• 700 & Above Employee

• Social Media Outreach Assistant Intern

  • Feb 2009 - Apr 2009

   Created, designed, and formatted several web channels for company website using Drupal  Assisted with commercial production and casting for medical agencies  Conducted outreach on social media websites such as You Tube, MySpace, and Facebook  Maintained social media profiles by blogging, leaving comments and responding to emails  Wrote commentary for medical videos for company clients  Created, designed, and formatted several web channels for company website using Drupal  Assisted with commercial production and casting for medical agencies  Conducted outreach on social media websites such as You Tube, MySpace, and Facebook  Maintained social media profiles by blogging, leaving comments and responding to emails  Wrote commentary for medical videos for company clients



iQor

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Fraud Analyst

  • Jan 2005 - Feb 2009

   Demonstrated a clear understanding of departmental procedures, systems and tools  Researched and analyzed pending accounts to determine customer eligibility using LexisNexis  Contacted national DirecTV dealers to cancel customers order for new service  Contacted numerous DirecTV customers in regards to fraudulent credit card and check payments  Processed account payments and performed account adjustments and credit audits  Demonstrated a clear understanding of departmental procedures, systems and tools  Researched and analyzed pending accounts to determine customer eligibility using LexisNexis  Contacted national DirecTV dealers to cancel customers order for new service  Contacted numerous DirecTV customers in regards to fraudulent credit card and check payments  Processed account payments and performed account adjustments and credit audits



National Association for Continence

• Database Analyst Intern

  • May 2008 - Jul 2008

   Developed organization’s first online consumer survey; analyzed and reported results  Updated referral database and financial records using Raiser’s Edge software  Researched and created new media database for Hispanic Outreach Project  Assisted in drafting and issuance of news releases and organizing content for web site  Identified and implemented steps to transition communication between NAFC and professional members from a paper-based to electronic system  Updated media contact database by conducting online research and contacting publications and agencies to confirm information Show less



DialAmerica

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Verifier

  • Sep 2004 - Jan 2005

   Developed strategy to efficiently train new agents on correct procedures when taking calls  Provided support to the sales team, ensuring all sales and service objectives were met  Developed strategy to efficiently train new agents on correct procedures when taking calls  Provided support to the sales team, ensuring all sales and service objectives were met



iQor

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Jan 2003 - Jun 2004

   Promoted to senior agent  Assisted in the training of new customer service representatives and associates  Provided in-depth customer service when referred by junior representatives  Generated repeat business through successful client follow-up  Processed account payments and performed account adjustments  Promoted to senior agent  Assisted in the training of new customer service representatives and associates  Provided in-depth customer service when referred by junior representatives  Generated repeat business through successful client follow-up  Processed account payments and performed account adjustments