Experience

Childrensalon

• United Kingdom
• Retail
• 200 - 300 Employee

• Payment and fraud detection

  • Nov 2022 - Present



Keystone Property Finance

• United Kingdom
• Financial Services
• 1 - 100 Employee

• • Jan 2022 - Present

• • Jan 2022 - Mar 2022



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Universal Banker

  • May 2019 - Mar 2022

  · Acting as a Brand Ambassador for HSBC UK, delivering an exceptional customer experience through identifying and fulfilling all customer needs at first point of contact. · Proving sound understanding of the bank's products and services; articulating these to the customer in an engaging and confident manner while working collaboratively with colleagues to ensure every need of the customer can be met within the wider branch team. · Generating revenue growth by meeting and exceeding customer needs; maximising opportunities across all customer segments and proactively driving referrals to both Premier and Wealth colleagues and Branch Specialists to ensure that the customer is provided with the best possible advice. · Being proactive in building & developing a customer base through the use of Customer Contact Lists, referrals & walk-ins. · Understanding & continuing to develop knowledge of operational risk, legal & regulatory requirements & operating procedures & practises. Show less



eurochange

• United Kingdom
• Financial Services
• 100 - 200 Employee

• Foreign Currency Exchange Advisor

  • Dec 2017 - May 2019

  · Fully engaging with customers to ascertain their FX and mortgage needs, delivering a fantastic customer experience. · Promoting eurochange and NM Money products if appropriate to the individual needs of each customer, ensuring a positive contribution to the branch’s profitability. · Processing all transactions efficiently and accurately, avoiding any discrepancies that may result in a financial loss to the business. · Taking full ownership of the branch, with the ability to work independently at all times, ensuring the highest level of professionalism. Show less



Tinc Ltd

• United Kingdom
• Wholesale
• 1 - 100 Employee

• Assistant Manager

  • Oct 2016 - Dec 2017

  · Overseeing various areas of the store including stock area, storage, selling flow and register area. · Mentoring sales staff to maintain company standards in providing excellent guest services. · Assisting the manager in organizing, planning and implementing strategy. · Coordinating retail store operations · Overseeing various areas of the store including stock area, storage, selling flow and register area. · Mentoring sales staff to maintain company standards in providing excellent guest services. · Assisting the manager in organizing, planning and implementing strategy. · Coordinating retail store operations