Experience

Orange Dot Technology (PTY) LTD

• South Africa
• Information Technology & Services
• 1 - 100 Employee

• Business Development Manager

  • Nov 2019 - Present



Certis

• Singapore
• Security and Investigations
• 700 & Above Employee

• Manager of Operations

  • Sep 2022 - Present

  Responsible For 165 Ground Operations Staff including 20 Supervisors. Facilities Management at Various Stadiums, Dealing with Media, Law Enforcement agencies, Broadcasters & Football Stars. Co-Ordinate Bump In & Bump Out. Responsible For 165 Ground Operations Staff including 20 Supervisors. Facilities Management at Various Stadiums, Dealing with Media, Law Enforcement agencies, Broadcasters & Football Stars. Co-Ordinate Bump In & Bump Out.



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• IT Consultant

  • Feb 2016 - Nov 2018

  Providing Support to MTN Business Support Eppix Users Technical & 3rd Line Support Streamlining Business process Implementing Agile Methodology using the 5 principles Providing Support to MTN Business Support Eppix Users Technical & 3rd Line Support Streamlining Business process Implementing Agile Methodology using the 5 principles



Atos

• France
• IT Services and IT Consulting
• 700 & Above Employee

• • Feb 2009 - Jul 2015

  • Application Support for MTN SA trade customers with online, telephonic support & onsite support on billing solution. •Billing Support (Business Analysis) - Mapping users to standard roles, Second tier customer support, troubleshooting and providing solutions for the front line support. •Business-IT liaison: Liaison between network group and the business users identifying areas of synergy and technical convergence. •Training and Development BSS/OSS– Training and developing on new business solutions – Current project MTN’s Wholesale Billing replacing ISIS to Singl.e.View. BSS system T.C.P (Trade Customer Portal)•Training Facilitation – Portal training Trade Customer Portal and MTN’s Product catalogue. National training provided to all MTN’s Trade Customers•Develop and update training material for the PowerBill Project. •Consulting Pre-Sales: Seek business opportunities for ATOS Origin i.e. develop and maintain relations for potential business opportunities. •Testing & QA - Tests business systems & processes using web applications front end, middleware & backend systems B/OSS Show less

• • Feb 2009 - Sep 2009

  •Training and Development – Training and developing on new business solutions – Current project MTN’s Wholesale Billing replacing ISIS to Singl.e.View. •Facilitating courses – Portal training Trade Customer Portal and MTN’s Product catalogue. National training provided to all MTN’s Trade Customers•Support the drive of training programmes and initiatives under the PowerBill flagship •Develop and update training material for the PowerBill Project. •Seek business opportunities for ATOS Origin i.e. develop and maintain relations for potential business opportunities. Show less



MTN

• South Africa
• Telecommunications
• 700 & Above Employee

• • Mar 2008 - Jan 2009

  Outbound Sales SupervisorSpecific duties include:Develop and maintain a positive and motivating team environment.Employee Reviews Disciplinary Procedures Complete daily observation reports Develop and execute the appropriate sales strategies to drive team results that consistently exceed sales goals.Create outbound campaigns, manage the campaigns, and analyze results of the campaigns. Assist in developing the sales representative’s skills through varying coaching methods.Assist in the management of the daily sales activities of the sales team.Work with the management team to train and equip the sales team to help customers match them with the right products and services available. Show less

• • Sep 2007 - Dec 2008

  I have been appointed a Change Champion for MTN's new convergent billing system. The project takes into account expansion of our business from a billing and a customer centricity perspective.Responsible for process re-engineering and go between END user and IS

• • May 2005 - Feb 2008

  Inbound Sales Call Centre•Responsible for evaluating training needs of Sales department and recommend, develop and implement training as needed.•Responsible for maintaining a high focus on acquisition and retention of customers within the sales department.•Responsible for maintaining a liaison with other departments to ensure effective communication of information.•Responsible for Quality assurance by monitoring & evaluating call recordings and customer reviews.



MTN Irancell

• Iran
• Telecommunications
• 700 & Above Employee

• Corporate Operations Manager

  • 2007 - 2007

  Lived And worked in Iran to Establish Policies, Processes & Procedures for Corporate Collections. CRM analysis and dashboards Lived And worked in Iran to Establish Policies, Processes & Procedures for Corporate Collections. CRM analysis and dashboards



MultiChoice Group

• South Africa
• Broadcast Media Production and Distribution
• 700 & Above Employee

• • 1995 - 2000

  1995 to 2001 – MultiChoice LimitedFacilitator / Trainee co-ordinator, Uganda/ South AfricaResponsibilities:• Facilitating courses – Facilitator of programmes on customer services, motivation and using inner abilities.• Develop and update training material. • Billing system training – Developed training material and facilitated training for starters, intermediate and experts. • Training programmes – Co-ordinated and carried out training programme/ schedule in various South Africa regions as well as outside South Africa• Liaised with Joint ventures throughout Africa, Thailand, China and Greece. Liaised with these joint ventures to ensure organograms, policies and procedures were adhered to.• Custodian for the updating induction & orientation programme.Call Centre Administrator (Inbound/Outbound call centre), South AfricaResponsibilities:• Assisted with queries escalated to Senior Management, • Customer retention initiatives, • Daily banking reconciliation, • Key Customer correspondence, • Liaison between Call centre and Accounts department, • Compile Workforce Management Schedules• Quality Assurance Representative. Call Centre Representative (Inbound/Outbound), South AfricaResponsibilities:• Account Enquiries • Credit Assessment• Technical support • Dissemination of Programming• Liaison between the call centre and the studios. • Liaison of broadcaster Technical help desk Show less

• • 1995 - 2000

  • Assisted with queries escalated to Senior Management, • Customer retention initiatives, • Daily banking reconciliation, • Key Customer correspondence• Liaison between Call Centres, Broadcast Centre & Supporting departments• Compile Workforce Management Schedules• Quality Assurance Representative.