Experience

IKATAN

• France
• IT Services and IT Consulting
• 1 - 100 Employee

• Co-Founder

  • Aug 2022 - Present

  Paris IKATAN is more than a digital service company: we are a pool of IT talents ready to develop your projects, regardless of their technical and financial challenges. As a trusted partner, we offer adaptive and scalable IT solutions, ranging from technical assistance to service centers, through expertise and training. Our values - commitment, listening, transparency, and enjoyment - are at the heart of everything we do. We believe that human connections, combined with technical expertise… Show more IKATAN is more than a digital service company: we are a pool of IT talents ready to develop your projects, regardless of their technical and financial challenges. As a trusted partner, we offer adaptive and scalable IT solutions, ranging from technical assistance to service centers, through expertise and training. Our values - commitment, listening, transparency, and enjoyment - are at the heart of everything we do. We believe that human connections, combined with technical expertise, make the difference. This is what allows us to turn your challenges into success and to build lasting relationships. But why choose IKATAN? We go beyond the traditional offer of digital service companies. Driven by a thirst for innovation, we constantly push the boundaries to deliver solutions that exceed expectations. Our expertise is not reduced to a list of skills: it embodies our desire to stay at the forefront of technological evolution. Our real differentiator is our humanity. We believe that the best solutions emerge from strong relationships, based on active listening, understanding, and sharing. By choosing IKATAN, you opt for a dedicated team, a reliable partner. You choose a tribe that shares your ambitions, understands your challenges, and is dedicated to making your vision a reality. We are IKATAN, and together, we are going to transform the technological landscape. Ready to take on new technological challenges? We look forward to working with you to shape the future of IT. Show less



Orange Business Services

• India
• IT Services and IT Consulting
• 200 - 300 Employee

• Project Director

  • Aug 2020 - Dec 2022

  Ville de Paris, Île-de-France, France Within the Orange Business Services, client solution team, I support large accounts in the deployment of complex projects and contact center solutions (Genesys Cloud, Nice incontact, RI to IP migration, etc.) My responsibilities are: • Analysis of user needs; • The meeting of the contracting authority in order to develop the bases of a specification; • Supervision of the drafting phase of the specifications and of the functional analysis; • Validation of functional… Show more Within the Orange Business Services, client solution team, I support large accounts in the deployment of complex projects and contact center solutions (Genesys Cloud, Nice incontact, RI to IP migration, etc.) My responsibilities are: • Analysis of user needs; • The meeting of the contracting authority in order to develop the bases of a specification; • Supervision of the drafting phase of the specifications and of the functional analysis; • Validation of functional specifications; • Monitoring of technological developments and a technical watch; • Definition of the means and objectives of the project portfolio; • Project planning over a given period; • The definition of objectives in terms of technical deployment and customer satisfaction; • Determination of human and technical resources; • The definition of project governance and the adhesion of the various actors; • Participation in administrative management and budget monitoring; • The definition of budgets and validation by his hierarchy and the Finance Department; • Animation of project management meetings and task schedules; • Monitoring of project development schedules; • Establishment and analysis of dashboards relating to the progress of projects and service activity (PMO); • Reporting for the steering committee, business departments and / or general management; • The management of project resources; • Ensuring the relationship with the client throughout the project and ensuring good relations between project management and project management.

• Contact Center Solutions Senior Project Manager / Consultant

  • Nov 2018 - Aug 2020

  Région de Paris, France As an Orange entity dedicated to businesses, Orange Business Services is both a telecom operator and a Digital Services Company (ESN) in France and internationally. More than 2 million professionals, companies and communities in France and 3,000 multinationals trust us every day. Our ambition is to help companies transform their business by giving their employees and their organization the means to work in an innovative way. • Management of the skills development of the… Show more As an Orange entity dedicated to businesses, Orange Business Services is both a telecom operator and a Digital Services Company (ESN) in France and internationally. More than 2 million professionals, companies and communities in France and 3,000 multinationals trust us every day. Our ambition is to help companies transform their business by giving their employees and their organization the means to work in an innovative way. • Management of the skills development of the project and support team: animation, monitoring, training and supervision, process definition, process standardization, drafting of project supports • Support for large accounts in France and abroad in the deployment of phone / digital contact center solutions (Genesys, Flexible Contact Center, Dimelo / Ringcentral, Akio ...) • The development of the project planning (costs, milestones, project risks, etc ...) • Risk assessment and project challenges • Identifying deviations and proposing corrective action plans • Management of various internal and external stakeholders • Drafting of project documentation: brief, functional specifications, recipe book. • Participation in the development of calls for tenders, feasibility studies, costing, commercial proposal



RingCentral Engage Digital

• France
• Information Services
• 1 - 100 Employee

• Senior Project Manager

  • Jul 2014 - Oct 2018

  Paris Area, France Supporting large accounts in France and abroad to deploy a management platform for the digital customer relationship (Engage Digital) and the creation of a brand community (Engage Communities): • Management of all project phases, guaranteeing the progress of the project. • Deal with contexts, incidents that could arise in the life of a project. • Development of schedules and budget. Profitability monitoring. • Drafting of project documentation: creation brief, functional… Show more Supporting large accounts in France and abroad to deploy a management platform for the digital customer relationship (Engage Digital) and the creation of a brand community (Engage Communities): • Management of all project phases, guaranteeing the progress of the project. • Deal with contexts, incidents that could arise in the life of a project. • Development of schedules and budget. Profitability monitoring. • Drafting of project documentation: creation brief, functional specifications, recipe book. • Design: Tree structure, Information architecture, User journey, Wireframe, UI Design, Multi-screens. (Dimelo Communities). • Manage the various internal and external stakeholders, in order to ensure compliance with the processing time for the various stages of a deployment. • Deliver a turnkey, functional service to the customer at the end of deployment: Recipe and production start. • Management of the integration of the platform with third-party solutions (Chatbot, CRM, Etc ..). • Change management with the teams in charge of processing customer requests on digital channels. • Development and implementation of dashboards, reporting and analysis notes. • Training of customer advisers, supervisors and administrators of the platform. • Participation in pre-sales actions (framing, costing, commercial proposal, PoC) • Support for partners (Prosodie, Orange) to make them autonomous in Engage Digital project management: training plan, animation, project monitoring, production of PMO documentation, process definition, process standardization, etc.)

• Digital customer care consultant

  • Aug 2013 - Jul 2014

  Paris Area, France RingCentral enables companies to consolidate all their digital customer relationship channels into one platform. With RingCentral, they can process messages received by email, chat, social networks or messaging in a unified and effective way. RingCentral integrates perfectly into the ecosystem of the company: CRM, BPM, BI, call tool, etc. RingCentral is built on a SaaS model and enjoys an international exposure by working with more than 200 key accounts worldwide in the Telecom… Show more RingCentral enables companies to consolidate all their digital customer relationship channels into one platform. With RingCentral, they can process messages received by email, chat, social networks or messaging in a unified and effective way. RingCentral integrates perfectly into the ecosystem of the company: CRM, BPM, BI, call tool, etc. RingCentral is built on a SaaS model and enjoys an international exposure by working with more than 200 key accounts worldwide in the Telecom, Banking, Insurance, Energy and Media industries (SNCF, Orange , ENGIE, AXA, Leroy Merlin, CANAL +, Hello Bank and many others). • Realization of diagnoses • Development and implementation of dashboards, reporting and analysis notes • Participation in the definition of multi / omnichannel strategies of our Clients • Collaboration with R & D teams on the evolution of RingCentral software solution