Experience

Glocomp Systems (M) Sdn Bhd

• Malaysia
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Renewal Executive

  • Jan 2018 - Present

  • Prepare quotations for software and hardware renewals. • (NetApp Veritas, Quantum, SecureKi. McAfee, Keysight, Trellix, Mandiant, Sophos, Cybot) • Follow up on Purchase Orders • Processing orders. • Forecast sales. • Guide business partners for product registration. • Prepare Letter of Authorization for tender and projects. • Verifying orders, including customers' personal information and payment details. • Contact customers by phone or email to answer queries and obtain the missing information to update data in the system. (Quarterly) • Maintaining and updating sales and customer records. • Prepare sales reports, pipeline/forecast sales • Directing feedback from customers to relevant departments. Show less



TNT

• Netherlands
• Freight and Package Transportation
• 700 & Above Employee

• Customer Service Representative

  • Jul 2017 - Dec 2017

  • Obtains client information by answering telephone calls; interviewing clients; verifying information. • Determines eligibility by comparing client information to requirements. • Establishes policies by entering client information; confirming pricing. • Informs clients by explaining procedures; answering questions; providing information. • Maintains communication equipment by reporting problems. • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures. • Arrange shipments and quotation for clients. • Explain about the documentation requirements for shipment arrangements. Show less



Kyocera Malaysia Sdn Bhd

• Subang Jaya, Selangor, Malaysia

• Customer Service Representative

  • Mar 2015 - Apr 2017

  • Handling the inbound calls which are complaint calls. • Train and monitoring newcomers. • Prepare weekly and monthly report regarding the breakdown and SLA. • Maintain all data in hard/soft copy • Handling the inbound calls which are complaint calls. • Train and monitoring newcomers. • Prepare weekly and monthly report regarding the breakdown and SLA. • Maintain all data in hard/soft copy



COURTS MALAYSIA

• Malaysia
• Retail
• 100 - 200 Employee

• Account Clerk

  • Nov 2011 - Oct 2014

  • Answering incoming calls and enquiries, welcoming guests, monitoring incoming/outgoing faxes. • Prepare document for collection and courier. • Key in the account number of customer’s and collects payment from customers and put in systems. • Maintain files the documents such as invoices, DN, DO, receipts. • Handling incoming calls or enquiries from customers about the promotion or account. • Answering incoming calls and enquiries, welcoming guests, monitoring incoming/outgoing faxes. • Prepare document for collection and courier. • Key in the account number of customer’s and collects payment from customers and put in systems. • Maintain files the documents such as invoices, DN, DO, receipts. • Handling incoming calls or enquiries from customers about the promotion or account.