Experience

Halyk Finance

• Kazakhstan
• Investment Banking
• 1 - 100 Employee

• Service Desk Specialist

  • Feb 2023 - Present

  • Receiving and processing requests from Bank users • Registration, escalation of incidents/service requests/problems in IT, monitoring of user requests • Working with the Incident Management System (Jira Service Desk) • Receiving and processing requests from Bank users • Registration, escalation of incidents/service requests/problems in IT, monitoring of user requests • Working with the Incident Management System (Jira Service Desk)



ForteBank

• Kazakhstan
• Banking
• 200 - 300 Employee

• Client Relationship Manager

  • Dec 2021 - Feb 2023

  • Creation of text message chains simulating communication with a living person through the Bank's text channels • Control and introduction of official pages, and messengers of the Bank Providing reports on work with a certain frequency• Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes• Addressed and resolved customer complaints and issues to improve satisfaction• Achieved sales goals and service targets by cultivating and securing new customer relationships Show less

• Call Center Specialist

  • Oct 2020 - Dec 2021

  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences• Adhered to company policies and scripts to consistently achieve call-time and quality standards• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service• Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response• Conferred with management and vendors to discuss defective and unacceptable services and determine corrective action Show less