Experience

Modus

• Media Production

• Escrow Assistant

  • Mar 2022 - Jul 2022

  Worked as part of a team to successfully close approximately 25-35 homes per month. Corresponded with clients/lenders/agents and the team to answer inquiries, discuss payoff details, and resolve red flags to ensure title was cleared by the closing date or procure extension addendums.

• Customer Concierge

  • Oct 2020 - Mar 2022

  I provided best-in-class customer service and guided the clients through a smooth home closing experience in the Title & Escrow phase. Created processes and worked with a team to drive operational efficiency and client satisfaction.



Denali Group, Inc

• Truck Transportation
• 1 - 100 Employee

• Lead Movemanage Specialist

  • Dec 2014 - Sep 2020

  Supervised an international team of four, ensuring daily tasks were completed and military service members needs were met. Coordinated between moving companies, haulers, and third-party companies to ensure surveys were completed and services were scheduled Supervised an international team of four, ensuring daily tasks were completed and military service members needs were met. Coordinated between moving companies, haulers, and third-party companies to ensure surveys were completed and services were scheduled



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Advanced Tech Support

  • Aug 2013 - Dec 2014

  Expert in technical support of Apple iPhones. Applied the "Play it where it lands" philosophy to all calls - working to provide minimal transfers by having a base knowledge of all technical aspects of the AT&T network, cell phone plans, data packages, international calling features, messaging, etc. Expert in technical support of Apple iPhones. Applied the "Play it where it lands" philosophy to all calls - working to provide minimal transfers by having a base knowledge of all technical aspects of the AT&T network, cell phone plans, data packages, international calling features, messaging, etc.



GameStop

• United States
• Retail
• 700 & Above Employee

• Assistant Store Manager

  • Sep 2002 - Aug 2013

  Managed staff, prepared work schedules to provide proper coverage for business needs, hired/trained new employees. Maintained knowledge of current sales and promotions. Provided friendly and knowledgeable customer service. Managed staff, prepared work schedules to provide proper coverage for business needs, hired/trained new employees. Maintained knowledge of current sales and promotions. Provided friendly and knowledgeable customer service.