Laurine Marie
Poject manager at Locasun- Claim this Profile
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Espagnol Native or bilingual proficiency
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Anglais Full professional proficiency
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Français Native or bilingual proficiency
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Italien Elementary proficiency
Topline Score
Bio
Credentials
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10 Ways to Stay Motivated While Job Hunting
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LinkedInMay, 2020- Nov, 2024
Experience
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Locasun
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France
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Leisure, Travel & Tourism
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1 - 100 Employee
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Poject manager
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Jan 2022 - Present
Implementation of projects and follow-up until their implementation, in coordination with all concerned departments. Responsible of the complaints / quality department: customer satisfaction and coordination with external partners. Implementation of statistical monitoring in order to constantly improve our operation and customer satisfaction.
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Owner service manager
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Dec 2020 - Jan 2022
Moderation of owner's ads, follow-up, support and loyalty of the latters. Implementation of projects aimed at improving the operation of the service.
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Booking agent
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Jun 2020 - Dec 2020
Customer service - Conflict management - Payments - Cancellations -Refunds - Rebooking - Problem solving - Intermediary - GDPR
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CPM International Contact Centre
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Spain
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Outsourcing and Offshoring Consulting
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200 - 300 Employee
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Customer Service Specialist
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May 2019 - Jun 2020
Customer service (host and guest) - Conflict management - Payments - Cancellations - Refunds - Rebooking - Problem solving - Intermediate - GDPR Customer service (host and guest) - Conflict management - Payments - Cancellations - Refunds - Rebooking - Problem solving - Intermediate - GDPR
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IES Margarita Salas
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Région de Seville, Espagne
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French assistant in bilingual High School
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Oct 2018 - May 2019
French assistant in a bilingual high school > Pedagogical activities - Language practice supporting the teachers - Personalized help to the students - Exchange programs French assistant in a bilingual high school > Pedagogical activities - Language practice supporting the teachers - Personalized help to the students - Exchange programs
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Phone Régie
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France
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Business receptionist
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Aug 2018 - Sep 2018
Missions : opening and closing the site - physical and telephone reception - management of badges, mails, packages - message taking - taxi management - booking and settings for meetings - keys management - equipment loan - assistance - activity statistics tracking - ordering management - vehicles, fotocopy and ticket restaurant management Missions : opening and closing the site - physical and telephone reception - management of badges, mails, packages - message taking - taxi management - booking and settings for meetings - keys management - equipment loan - assistance - activity statistics tracking - ordering management - vehicles, fotocopy and ticket restaurant management
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Camping Pola
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Tossa de Mar, Espagne
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Animator
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Jul 2018 - Jul 2018
Management of registrations for the various activities proposed by the animation team - Management of the mini club (children from 4 to 14 years old) - Proposals of activities based on a weekly program - Development of different shows - DJ and technician lights and sound during shows by externals - Promotion of various events and shows Languages: French, English, Spanish Management of registrations for the various activities proposed by the animation team - Management of the mini club (children from 4 to 14 years old) - Proposals of activities based on a weekly program - Development of different shows - DJ and technician lights and sound during shows by externals - Promotion of various events and shows Languages: French, English, Spanish
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Phone Régie
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France
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Business receptionist
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May 2018 - Jun 2018
- Site opening and closing - Physical and telephone reception - Management of badges and welcome booklet - Message taking - Taxi management - Loan of equipment - Monitoring of activity statistics - Site opening and closing - Physical and telephone reception - Management of badges and welcome booklet - Message taking - Taxi management - Loan of equipment - Monitoring of activity statistics
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Grand Hyatt La Manga Club Golf & Spa
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Spain
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Hotels and Motels
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100 - 200 Employee
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Event coordinator
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Jan 2018 - Mar 2018
Sale - Tailor-made events - Management of visits - Layout plans - Update of commercial documents (spanish > english) - Follow-up - B2B Sale - Tailor-made events - Management of visits - Layout plans - Update of commercial documents (spanish > english) - Follow-up - B2B
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Phone Régie
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France
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Business receptionist
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Sep 2017 - Dec 2017
Missions: - Site opening and closing - Physical and telephone reception - Mail and parcel management - Message taking - Taxi management - Key management - Equipment loan - Assistantship - Activity statistics monitoring - Customer orientation to the concerned departments Missions: - Site opening and closing - Physical and telephone reception - Mail and parcel management - Message taking - Taxi management - Key management - Equipment loan - Assistantship - Activity statistics monitoring - Customer orientation to the concerned departments
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Grand Hyatt La Manga Club Golf & Spa
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Spain
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Hotels and Motels
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100 - 200 Employee
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Receptionist
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Jun 2017 - Aug 2017
Reception - Booking management - Coordination - Informations - Sale - B2B - SAV - OPERA (tourism software) Reception - Booking management - Coordination - Informations - Sale - B2B - SAV - OPERA (tourism software)
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Education
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2016 - 2018
CAP VERS
BTS, Tourisme
Community
