Experience

Canyon Ranch
• Senior Host
• Host

  • Jun 2021 - Present


Miraval Resorts

• United States
• Hospitality
• 200 - 300 Employee

• Guest Relations Manager

  • Mar 2020 - Mar 2021

  ● Managed all aspects of VIP guest experience from pre-arrival to post-departure follow-up. ● Conducted warm arrival welcome, provided property tours, arranged special occasion amenities. ● Responsible for administration of updating guest profile preferences via CRM reservation systems. ● Collaborated with Sales/Marketing Team to greet and tour with high profile clients/guests/media press. ● Effectively engaged, recorded and resolved guest issues to guest satisfaction with empathy and timeliness. Show less



Erickson Living

• Hospitality
• 1 - 100 Employee

• • Feb 2019 - Mar 2020

• • Nov 2017 - Feb 2019


432 Park Avenue
• United States
• Real Estate
• 1 - 100 Employee
• Concierge

  • Jan 2017 - Nov 2017

Montage Hotels & Resorts
• United States
• Hospitality
• 300 - 400 Employee
• Concierge

  • Mar 2016 - Jan 2017


CBRE

• Italy
• Real Estate

• Real Estate Event Manager

  • Jul 2015 - Mar 2016

  Managed the 5-Star Service Worldwide conference center, created events and hospitality programs and managed concierge service staff for assigned premier commercial real estate assets. Responsible for creating and publishing tenant newsletter. Managed the 5-Star Service Worldwide conference center, created events and hospitality programs and managed concierge service staff for assigned premier commercial real estate assets. Responsible for creating and publishing tenant newsletter.



1 Hotels

• United States
• Hospitality
• 700 & Above Employee

• Concierge

  • Mar 2015 - Jul 2015

  Proudly served as a task force member, assisting with the opening of 1 Hotel South Beach. My permanent position as Concierge will commence at the opening of 1 Hotel Central Park, NY July 2015. Proudly served as a task force member, assisting with the opening of 1 Hotel South Beach. My permanent position as Concierge will commence at the opening of 1 Hotel Central Park, NY July 2015.


NetJets
• United States
• Aviation & Aerospace
• 700 & Above Employee
• Service Representative

  • Jul 2014 - Jan 2015


Jet Aviation

• Switzerland
• Aviation & Aerospace
• 700 & Above Employee

• • Dec 2011 - Dec 2013

  Managed and administered the Five-Star “Just Ask Concierge Program”, a newly developed Hospitality Division within a General Dynamics owned aviation company.Liaison to top-tier clients and their support staff, fulfilling specialized needs “On and Beyond” the aircraft.Developed and directed Hospitality service initiatives for the FBO and Jet Aviation Flight Services personnel.Corporate Trainer and developer of “Customer Experience Essentials”; a Five Star Customer Service training program at Jet Aviation Service University.Facilitator of “Spectacular Customer Service” training for the New Employee Orientation program.Consultant to the VP of Sales/Key accounts; enhancing business protocol and customer service etiquette.Created and developed the “G.E.A.R” program; a communication system used company-wide for the purpose of gathering, storing and sharing of client preferences.Collaborated with Executive Board and support staff in the planning and execution of special events, amenities, dinners, transportation and entertainment. Show less

• • 2011 - 2013



The Ritz-Carlton Hotel Company LLC

• Senior Concierge

  • 2002 - 2011

  Concierge leadership responsibilities in the opening of a 298-room, AAA 5-Diamond, luxury hotel; Departmental Trainer, mentor to new employees, enlivened company’s Gold Standards and Best Practices. Maximized Concierge Department revenue by 33% via sales of theatre and attraction tickets, transportation, gift cards and operation of hotel gift shop. Provided support to Departmental Directors and Executive Office; organizing transportation, group presentations, amenities, travel itineraries, customized tours and off-site excursions. Established effective, long term relationships with key vendors; provided guests with the “best of the best.” experiences in dining, shopping, theatre, transportation, and private tours. Implemented key processes of Concierge services; maintained consistency of Gold Service Standards. Show less


Financial Square (Wall Street)
• Corporate Concierge

  • 2001 - 2002

Tampa Marriott Waterside
• United States
• Hospitality
• 1 - 100 Employee
• Lead Concierge

  • Mar 2000 - Sep 2000