Experience

Digital Marketing Institute

• Ireland
• Higher Education
• 700 & Above Employee

• Technical Project Manager

  • May 2023 - Present



Google

• United States
• Software Development
• 700 & Above Employee

• • Jul 2022 - Apr 2023

  - Planned, tracked and drove multiple impactful software launches within Google Shopping, securing all required approvals across multiple product functions (Legal, UX, Product, Engineering etc). - Collaborated with stakeholders to communicate program goals, progress against success metrics and to drive understanding for informing decisions.

• • Jul 2021 - Jul 2022

  - Implemented PMO best practices and processes using an Agile methodology in the form of 2-week sprints, identifying non-core ad hoc work giving the Product Manager insight that otherwise would have been missed.- Created 2022 forecast for signups, activations, and hardware devices used by all Go To Market teams for tracking growth, in relation to inventory requirements amid global component shortages and delays.

• • Jul 2020 - Jul 2021

  - Successfully designed an automated system using SQL for the wide scale deployment of new 4G Pointy Device, resulting in ~3600 merchants being upgraded with no disruption of service.- Led a 2G to 4G upgrade program collaborating cross-functionally with Support, Marketing and Engineering teams, impact being a saved cost of ~$84K/month.

• • Jan 2020 - Jul 2020

  - Planned and executed a 'Trusted Tester' Program for the new 4G Pointy device with a 94% success rate, providing technical and business confidence in the device for wide scale 4G Deployment.- Designed and implemented a more efficient system within the team's internal tooling, resulting in ~100 hrs saved across the team per month.



Pointy from Google

• Ireland
• Internet Publishing
• 1 - 100 Employee

• Hardware Support Engineer

  • Sep 2018 - Jan 2020

  - Acted as merchant champion by providing and maintaining excellent level of hardware and technical support for ~20k Pointy merchants across the USA, Canada, UK and Ireland. - Worked with the Marketing team to design and drive implementation of an updated instructions booklet for Pointy merchants, reducing the number of hardware support requests month on month. - Acted as merchant champion by providing and maintaining excellent level of hardware and technical support for ~20k Pointy merchants across the USA, Canada, UK and Ireland. - Worked with the Marketing team to design and drive implementation of an updated instructions booklet for Pointy merchants, reducing the number of hardware support requests month on month.