Experience

BEACON MEDICAL SERVICES GROUP LIMITED
• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee
• Patient Services Administrator

  • Oct 2020 - Present

Resourcing Partnership Limited - Leading Recruiters in Food & Beverage Industry
• United Kingdom
• Food & Beverages
• 1 - 100 Employee
• Recruitment Consultant

  • Feb 2017 - Oct 2020

REED
• United Kingdom
• Staffing and Recruiting
• 700 & Above Employee
• Recruitment Consultant

  • Jul 2016 - Oct 2020


Sharna Associates Rec2Rec

• Recruitment Consultant \ Candidate Resourcer

  • Jan 2016 - Jul 2016

  Established in 2003 Sharna Associates' priority is to deliver a strictly confidential Rec2Rec service based on an ethical, expert and flexible offering. Managing vacancies from graduate entry level recruitment consultant through to board level appointments, our experience and recruitment knowledge provide us with the best tools to serve our clients and candidates. We strive at all times to offer: Complete confidentiality Consultative, partnering approach with clients and candidates A thorough and efficient process Consultants available at a time to suit you Full understanding of client and candidate needs Permission to introduce candidates to clients Honest and balanced market opinion Market based career guidance Show less



FFT Education Ltd

• Marketing and Events Assistant

  • Sep 2014 - Jan 2016

  • FFT provide training courses across England & Wales for various people in education, Including Teachers, Data Managers and Education Officers within Local Authorities • Initially placed as a Graduate Go Wales Admin Assistant, I became the Managing Directors PA and was tasked with booking all company travel and accommodation, before being quickly promoted to Events Assistant. • Within my role I organise paid for training for schools and local authorities and have dealt with the recent roll out of FFT Aspire in Wales – culminating in two large flagship conferences • Currently work alongside the Support and Marketing team to ensure an accurate profile of the individual LA is held in order to continually improve their experience, whilst looking to target those with less engagement • The business objectives set a number of targets to reach, based on numbers of training courses arranged, the total number of schools and LA’s reached and a total profit to be gained from scheduled courses against budget spent, I am used to working in a target driven environment • This year I worked alongside the project manager for a roadshow of briefing sessions, reaching over 1000 delegates. I liaised with venues, delegates, trainers and helped to manage the provision of delegate materials for the training • Managed the logistical arrangements for external exhibitions and conferences. • Day to day skills include frequent use of Excel, Access and SharePoint. • I pride myself on having excellent communication & organisational skills • Whilst at FFT I have taken all training opportunities available to me and have gained a PAT testing certificate, a SQL programming qualification, And a full Nebosh Certificate in Health and Safety. I enjoy learning new skills and can quickly adapt to a challenge. Show less



Diligenta - a subsidiary of Tata Consultancy Services

• United Kingdom
• Financial Services
• 700 & Above Employee

• Pensions Administrator

  • Aug 2008 - May 2009

  • This role entailed providing administrative support to a team of senior pensions advisors. • Duties included; analysing and inputting secure data into a protected company database. • Ascertaining the status of policies through thorough research and Companies House checks before locating entitled clients of said policies; in order to comply with HMRC regulations. • All aspects of customer service; adhering to data protection in regard to queries from clients in relation to government policy surrounding pension rules and regulations. • Dealing with customer correspondence and forwarding the correct forms regarding pensions claims. • My secondary role involved general administrative duties; filing of privileged company information. Printing and photocopying HMRC documents. Drafting letters for senior members of the team and locating files and microfiche as needed. Show less



Thomas Cook

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Customer Service Advisor/ Technical Support

  • Aug 2007 - Aug 2008

  • Responsible for handling inbound calls from customers in regard to exisiting holiday bookings at the start of a busy merger of major holiday companies within the UK leisure sector • Involved adjusting existing holiday requirements, using several different IT Systems (Travel Cat) to cater for customer needs, processing payments and special needs requests as well as providing technical support for online customers experiencing difficulties when booking their holidays online • As a valued and enthusiastic employee, I was heavily involved in the training of new starters in both call handling and customer service and was also involved in the selection and interviewing of potential employees • Due to my extremely adept customer relation skill set, I was chosen to demonstrate Thomas Cook’s customer service model to senior management, demonstrating data protection procedures, customer handling, and report writing. • Within my role, I was also selected as part of a team of eight experienced customer service specialists who travelled to Falkirk, Scotland to take part in a week long continuous improvement event, this involved liaising with the Falkirk Thomas Cook team, listening in and transcribing calls for technical support line and providing positive, productive feedback to help improve the customer experience as well as attending workshops focusing on human factors and motivations. Show less