Experience

foodguys
• United States
• Wholesale Import and Export
• 1 - 100 Employee
• Corporate Trainer

  • Nov 2021 - Present

Apria Healthcare
• Hospitality
• 1 - 100 Employee
• Inside Sales Trainer

  • Feb 2018 - Mar 2021


Liquid Education

• Training Program Manager

  • Dec 2014 - Feb 2017

  Training Program Manager April 2015 - February 2017 Talent Development Specialist December 2014 – April 2015 Write training curricula utilizing an andragogical approach to teaching methods and incorporating differing adult learning styles with assessment tools. Provide coaching and training for all new and existing employees and leaders endeavoring to improve leadership’s professional management and coaching skills, improve the use of communication, organization and other performance skills and concepts. Manage all operations of the Training Department to include employee management, ensuring goals are met and staffing levels are tracked. Oversee and present training and facilitate other training and development activities for employees, leaders, and teams. Provide coaching to employees and leaders. Identify and assess training needs of staff. Acts as operations support fielding questions and issues from staff related to the business and/or systems. Show less



Upper Lake Processing Services

• United States
• Telephone Call Centers
• 1 - 100 Employee

• Training and Quality Assurance Manager

  • Aug 2012 - Oct 2014

  Train all newly hired employees on the small consumer loan business, operating systems used by the company, customer service and sales skills and compliance standards. Write and create adult-learning based curricula to conduct on-going training for existing employees to include Customer Service, Collections, New Business Sales, Existing Customer Sales and Processing. Train and manage all new employees from orientation to on-the-job training determining training gaps, retraining needs and conducting any needed corrective action. Develop all departmental job descriptions for recruitment, conduct interviews and collaborate in the in the hiring process. Manage Customer Service and Processing Departments and employees ensuring all departmental and executive goals are met. Conduct Quality Assurance checks on all employees guaranteeing compliance with corporate standards as well as federal and state regulations and determining employee retraining needs. Write technical prospectuses for bonus structures, incentive initiatives, philanthropic efforts and formal proposals for business improvement. Show less



Pikes Peak Community College

• United States
• Higher Education
• 1 - 100 Employee

• Adjunct Professor of College Preparatory English

  • Aug 2009 - Jun 2011

  College Level English Professor – Writing Fundamentals Develop students’ skills in critical thinking; persuasion and argument; writing clearly, purposefully, and meaningfully; reading attentively for detail and depth, and writing about ideas that connect individuals and members of society Teach class and write curriculum to develop students’ understanding of how to perform critical research, summarize and synthesize, as well as various forms of creative self-expression, composition and style Show less



Telvent DTN

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Webhost Customer Account Manager

  • 2011 - 2011

  Assist customers with the creation and maintenance of their company-hosted websites Assist customers with the creation and maintenance of their company-hosted websites



Spherion Professional Services (onsite contract vendor with Hewlett Packard)

• Site Operations Manager

  • Mar 2007 - Oct 2008

  Relationship Management: Develop a collaborative relationship and maintain proactive involvement with the client to ensure maximum business development, total client satisfaction and employee retention Develop and implement an effective recruiting strategy to ensure the availability of qualified flexible/full time employees in order to meet current and anticipated needs Operational Management: Communicate and coordinate the various aspects of On-Premise operations to ensure compliance with established policies and procedures as well as local, state and federal laws and guidelines (Worker’s Compensation, Unemployment, HR, Legal, Account Management System, etc.) Coordinate order activity, monitor performance and manage revenue of affiliate vendors in accordance with negotiated guidelines Follow up on pay/bill related issues to insure timely resolution, as well as assure client payments are made within 30 days or less Assist in the completion of feasibility/operational studies, analysis of sales opportunities and interact with the client to identify future flexible staffing needs Prepare, customize and analyze reports, identify trends/problems areas, review results and recommend problem resolution and improvements to the client/affiliate vendors Maintain complete and accurate documentation of all On-Premise activities Develop specialized screening and testing as contracted by the client Implement all corporate programs and initiatives in a timely manner Staff Management: Develop effective strategies to identify qualified candidates for potential internal hires Develop a fully operational and qualified staff by hiring and training employees according to established company and legal guidelines Coach and counsel associates on behavioral and performance issues, document and take corrective action as necessary Conduct bi-annual staff performance reviews Foster a work environment that will motivate and retain staff Show less



Intelistaff Healthcare

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Project Supervisor

  • Aug 1999 - May 2003

  Personnel Management: supervised and managed direct employees; assisted Branch employees with recruiting field employees, selling positions, making sales contacts for future business opportunities, billing procedures and collections Served as intervention supervisor for problems and concerns with staff and clients Coordinated the staffing of nurses from 70+ Branches for national, corporate clients Worked 6 months to obtain a multi-million dollar, United States Federal Contract to supply nation-wide healthcare services to all Federal Agencies Created and conducted training sessions; telephonic and face-to-face Designed, developed and maintained division web site using Microsoft FrontPage Performed research and analysis to cultivate new clients and accounts Tracked actual and potential revenue for projects Delivered presentations, requests for proposals and reports for the Vice President Mediated rate negotiations with clients and Branches Show less



Data Transmission Network Corp

• United States
• Market Research

• Quality and Training Manager

  • Aug 1992 - Nov 1998

  Headed the project to start up a new Quality Assurance program for the company’s TeleServices Call Center growing the program to encompass the supervision of 120 sales and customer service representatives Implemented and executed a management calibration training curriculum Hired and scheduled staff of Quality Assurance Technicians Monitored all QA processes and procedures of both inbound/outbound service calls to determine sales and customer service employee retraining needs Monitored and controlled quality assurance of both inbound and outbound service and sales calls Maintained budget reporting to upper management Created and presented necessary reports and training to department manager and director to determine and support effectiveness of current policies and procedures Developed process efficiencies through technological enhancements Produced training curriculum for sales and customer service employees Instructed new and existing employees on the use and technology of the company’s equipment, products and services; the internal MIS system and general use of a Window’s based customer database Consulted with employee managers regarding student progress and continuation of employment Interfaced with technical support to maintain training efficiencies and required equipment upgrades Managed special projects to ensure all deadlines were met Researched and presented project planning as liaison to internal and external customers Retained training and department records and reports Show less