Experience

Darby

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• • Apr 2023 - Present

• • Nov 2021 - Mar 2023



Pure Spa Direct

• United States
• Wholesale
• 1 - 100 Employee

• Manager of Customer Experience

  • Feb 2017 - Oct 2021

  Blog management and promotion geared towards beauty and spa professionals Pivoted sales strategy to drive beauty and spa sales to PPE supply during Covid-19 pandemic to meet customer needs Management of website Live Chat experience to drive conversions Created voice and tone of customer experience based on customer research Team upskilling for financial processes Blog management and promotion geared towards beauty and spa professionals Pivoted sales strategy to drive beauty and spa sales to PPE supply during Covid-19 pandemic to meet customer needs Management of website Live Chat experience to drive conversions Created voice and tone of customer experience based on customer research Team upskilling for financial processes



Second Time Around Consignment Shop

• United States
• Retail

• Location Manager

  • Dec 2012 - Feb 2017

  Achievement of each quarterly financial goals for the store location with social media promotions on Facebook Managed associate team to increase sales and profitability Managed external communications for Long Island flagship location Launched Social Media channel on Facebook and Instagram to promote new products and consignment options Created social media messaging quality referral guide for location page management for all New York branches on Facebook Achievement of each quarterly financial goals for the store location with social media promotions on Facebook Managed associate team to increase sales and profitability Managed external communications for Long Island flagship location Launched Social Media channel on Facebook and Instagram to promote new products and consignment options Created social media messaging quality referral guide for location page management for all New York branches on Facebook