Experience

East Georgia Regional Medical Center, LLC

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Medical Receptionist

  • Apr 2018 - Present

  • Sorts and delivers mail according to financial policy and procedure • Answers all incoming calls in a courteous and efficient manner. • Registers new and existing patients into the patient information management system. • Schedules appointments over the phone and in person, using a computerized scheduler. • Responds to incoming patient account telephone inquiries • Collects patient-owed balances when due • Explains financial requirements to the patient or responsible party and collects deposits or deductibles as required. • Maintains required records, reports and statistics as directed. • Maintains the change fund and reconciles the balance per financial policy and procedure. • Maintains an orderly work area. • Maintains confidentiality of all patient information. • Communicates information to the Practice Manager, practice physicians, etc. to promote the smooth running of practice affairs • Prepares and posts schedules work-in patients per the published scheduling parameters. • Picks up mail at the outside mail box. Show less



Evans Family Centered Healthcare

• United States
• Medical Practices

• Scheduling Coordinator

  • Mar 2017 - Nov 2017

  • Registration of new patients upon arrival utilizing proper protocol • Telephone operations utilizing proper protocol • Verify patient's insurance in Availity or by calling insurance company • Check in and out patients upon arrival using guidelines set • Collect and post payments daily • Daily balancing of cash drawer • Distribute faxes among correct department or employees • Discuss and collect old balances with patients • Pre-cert outpatient procedure's by calling insurance company or entering in Availity • Provide medical records upon request using proper protocol • Assist the Practice Manager with special projects to increase revenue • Cross trained on administrative duties between multiple offices to cover other coworkers • Travel to satellite offices when required Show less



Trace Staffing Solutions

• United States
• Staffing and Recruiting

• Staffing Assistant

  • Apr 2016 - Jan 2017

  • Recruit and interview candidates to become employees and/or placements • Sourced, recruited and interviewed a minimum of 35 new candidates a month • Fill orders: Temporary, Temp to Hire and Direct Hire positions. • Help keep all accounts fully staffed with no shortages. • Data entry from the candidate's application from as well as entering results from Drug Test (DT) and Criminal Investigation (CI) into the database system (eEmpACT). • Administer DT's and run CI's when needed • Reference checking on potential candidates being placed and credit checks on client companies. • Recruiting new candidates for others to place/making calls to present clients to generate more business or new business • Work closely as a team making sure that every client and applicant is given full service from this organization and satisfied by a successful completion of assignment. Show less



Amalie Arena

• Events Services

• Guest Service Representative

  • Jan 2013 - Jan 2016

  • Welcomed guests with a smile and friendly greeting as they entered the venue. • Assisted guests in navigating the arena. • Handled all guest concerns by listening and then addressing them accordingly. • Welcomed guests with a smile and friendly greeting as they entered the venue. • Assisted guests in navigating the arena. • Handled all guest concerns by listening and then addressing them accordingly.



Expert Global Solutions (now Alorica)

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative and Trainer

  • Aug 2010 - Jan 2016

  • Worked in a department that provided superior customer service to multi-million dollar clients for a global logistics company. • Helped conduct new hire orientation classes and conduct recurrent training classes on new systems and procedures. • Responded to customer inquiries within a set time frame by email or telephone response. • Create reports in Microsoft Excel and send to customers multiple times throughout the day tracking hundreds of packages • Worked in a department that provided superior customer service to multi-million dollar clients for a global logistics company. • Helped conduct new hire orientation classes and conduct recurrent training classes on new systems and procedures. • Responded to customer inquiries within a set time frame by email or telephone response. • Create reports in Microsoft Excel and send to customers multiple times throughout the day tracking hundreds of packages