Experience

SCG Together

• United Kingdom
• Telecommunications
• 1 - 100 Employee

• • Jul 2022 - Present

• • Oct 2021 - Present

• • Sep 2017 - Oct 2021

• • Feb 2017 - Sep 2017



Olive Communications UK

• Telecommunications
• 1 - 100 Employee

• SME Account Manager

  • Oct 2014 - Jan 2017

  Providing a consultative approach to the customer's telecommunication needs as one point of contact for all of their services Identifying opportunities for additional business Building strong and trusting relationships with customers Upselling and cross-selling products to existing customers and generating sales leads Proactive customer care Handling incoming calls and managing incoming email requests Working as part of a team to help and support each other and maintain team goals Olive Communications employ in excess of 140 staff, managing over 1000 business customers with more than 110,000 Mobile users. Through organic growth and acquisition Olive became one of the fastest growing Comms Integrators of 2012 and were included in the Sunday Times Hiscox Tech Track 100 in the past two consecutive years, ranking 49th in 2014. We provide our customers a fully managed service across the four cornerstones of IT Infrastructure; Voice, Data, Applications and Hardware and our ethos is to obsess about customer satisfaction and delivering solutions that provide competitive advantage, cost reduction and enhanced workforce productivity. The Olive team are vibrant, imaginative, expert and highly professional and are able to adapt quickly to meet the most demanding of customer requirements, with agility and enthusiasm. Show less



SCG Together

• United Kingdom
• Telecommunications
• 1 - 100 Employee

• Customer Experience Account Manager

  • Sep 2011 - Sep 2014

  Managing a customer base with over 150 customers, each with multiple sites generating over £75,000 monthly revenue Providing a consultative approach to the customer’s telecommunication needs as one point of contact for all of their services Identifying opportunities for additional business Proactive customer care including site visits Dealing with a diverse range of queries from faults to billing disputes, address changes, new installations, sales, retention and more Building strong and trusting relationships with customers Ensuring that the rate of lost customers remains under 1% target of my total account base per month Handling incoming calls and managing incoming email requests. Working as part of a team to help and support each other and maintain team goals Upselling products to existing customers and generating sales leads Show less



Robert Dyas

• United Kingdom
• Retail
• 300 - 400 Employee

• Sales Assistant

  • Nov 2009 - Sep 2011

  Cashier Stock management Customer service Dealing with exchanges, returns and refunds Arranging staff breaks Staff training Skills gained: team working; communication; time management; organisation; complaint handling Cashier Stock management Customer service Dealing with exchanges, returns and refunds Arranging staff breaks Staff training Skills gained: team working; communication; time management; organisation; complaint handling



Budgens Stores

• Sales Assistant

  • Jun 2006 - Sep 2011

  Cashier Stock management Customer service Training new staff members Arranging staff breaks Member of HACCP Team Skills gained: team working; communication; time management; organisation; complaint handling Archant Newspapers Delivery of newspapers Leaflets/flyers distribution Cashier Stock management Customer service Training new staff members Arranging staff breaks Member of HACCP Team Skills gained: team working; communication; time management; organisation; complaint handling Archant Newspapers Delivery of newspapers Leaflets/flyers distribution