Experience

Atlas Counseling Center, Inc.
• Mental Health Care
• 1 - 100 Employee
• Administrative Coordinator

  • Apr 2021 - Present


What Ya Need, LLC

• United States
• Consumer Services

• Office Manager

  • Jan 2014 - Present

  Process & create paperwork and forms Process pictures & videos for social media and website Book keeping Media advertisement and managing website, Facebook, Linked In, Google Business, Instagram Run errands (postage, office supplies etc.) Create marketing materials and all social media accounts Creates and sends invoices Tracks payments received Keep yearly record of customers Keep record of outstanding accounts Process all receipts Process & create paperwork and forms Process pictures & videos for social media and website Book keeping Media advertisement and managing website, Facebook, Linked In, Google Business, Instagram Run errands (postage, office supplies etc.) Create marketing materials and all social media accounts Creates and sends invoices Tracks payments received Keep yearly record of customers Keep record of outstanding accounts Process all receipts



Crossroads Counseling Center

• United States
• Mental Health Care
• 1 - 100 Employee

• • Aug 2018 - Nov 2020

• • Apr 2015 - Aug 2018

  Assist supervisors to ensure compliance with all state and federal regulations for all Medicaid and locally funded services. Preform reviews of all documentation. Report all non-compliance, required corrections, and recommendations for improvements. Immediately report any billing discrepancies to the appropriate supervisor. Meets with supervisors to review issues and has a working knowledge of all Policies and Procedures and State and Federal regulations. Sends monthly reports to outside agencies in a timely manner. Assist in training staff on quality assurance, rules and regulations. Assist in training staff on our computer system. A member of a committee that develops reports in our computer system. Show less



Wave2Net

• IT Services and IT Consulting
• 1 - 100 Employee

• Administrative Assistant

  • Sep 2014 - Apr 2015

  • Primary responsibilities include giving customers sales information, scheduling site surveys, installations, and service calls. • Collect credit card information to be given to the billing department. • Create estimates for installation and discuss plan options with customers. • Create and explain contracts and terms of service to customers as well as walk them through the installation process. • Process cancellations by making interoffice tasks, working closely with the billing department to create cancellation summaries and send them to the customers as well as explain cancellation procedures. • Provide customer service to all customers that may call or come into the office. • Enter customer information into the TMA data base by creating work orders, customer accounts, and inquires. • Create work orders for all service calls and interoffice tasks. • Create work order packets for installers and work closely with the Warehouse Supervisor to make sure all equipment needed for installation is available. • Create processes and procedures for various departments while working closely with the Network Technician/President of the company. Show less



Northwestern Community Services Board

• United States
• Public Health
• 1 - 100 Employee

• • Jun 2009 - Jun 2014

  Primary responsibilities included inputting health record information in to the Electronic Medical. Selected to be one of 25 trainers to learn and then train 270 co-workers in our new web-based computer system in 2014. Processed releases of information and sent out records requested by other agencies. Entered billing charges for staff to Medicaid per regulations and guidelines daily and reported all entered information to administration. Corresponded with staff, colleagues and other agency professionals through email, fax, and phone daily. During daily duties and functions used Excel, Microsoft Word, Transcription Writer, IMX Viewer, Outlook, Medical Manager, and Credible. Processed time sheets in Excel for 34 staff and sent to the payroll office located at administration monthly. Kept accurate records of staff case loads for program and administration. Scheduled and rescheduled clients for assessments, interviews of new staff member and potential staff members, as well as meetings for coordinators and staff of the program. Responsible for answering and directing calls to the correct and appropriate staff member as well as return incoming calls. Prepared and conducted staff training for monthly staff meetings at Coordinator's request. Prepared and mass-produced a training manual for the all employees in the program. Conducted and maintained an inventory of all supplies as well as purchasing any needed supplies for the office and staff. Maintained agency vehicle records, as well as scheduled and coordinated general maintenance. Began Therapeutic Day Treatment Program with Coordinator in 8 schools in 2009, then expanded into 8 more schools in 2013. Produced mass-mailing to all clients within the program. Assisted other departments with in the agency throughout my tenure, to include the transcription of doctor's notes, compliance, and maintaining other sites' scanning and maintenance of medical charts and records. Show less

• • May 2007 - Jun 2009

  Produced and sent mass-mailings to all clients within the site. Responsible for answering and directing calls to the appropriate staff and voice mails. Maintained health information for all clients with in the clinic in to the Electronic Medical Record (EMR) by data entry and scanning daily. Transcribed doctor notes from physicians in the office into each client's chart in a timely manner with minimal errors. Scheduled and rescheduled appointments, groups and meetings within the clinic. Maintained the daily schedule, checked in and out all clients before and after scheduled appointment times. Printed tickets for all appointments and processed all charges according to insurance (Medicaid, Medicare, etc.) regulations and guidelines. Correspondence with co-workers, supervisors, and other agency professionals but phone, fax and email on a daily basis. Used Excel, Microsoft Word, Transcription Writer, IMX Viewer, Outlook, and Medical Manger. Show less



Children of America

• United States
• Education Administration Programs
• 300 - 400 Employee

• Assistant Director

  • Mar 2006 - May 2007

   Started employment as a Lead Teacher, held this position for about 6 months before promotion to Assistant Director. Managed a staff of 20 workers while according to state licensing regulations. Responsible for sending reports to the cooperate office daily to include accounts, enrollment, and numerous other reports by email. Communicated with parents concerning issues with the children, accounts, etc. Scheduled appointments for general maintenance of facility and vehicle. Cared for children from ages 6 weeks to 12 years of age. Sanitized facility daily. Conducted and maintained an inventory of supplies for the center. Purchased needed supplies for the center. Maintained records for each child in the center's care to adhere to government guidelines and regulations. Made deposits and billed out accounts daily. Assumed ultimate responsibility for creating and maintaining a nurturing and loving environment for the families I serve. Increased enrollment by improving and maintaining the image of the center. Implemented the Children of America educational program. Managed center budget effectively. Provided parents with participation/community relations opportunities. Maintained the human resources needs for the center. Expanded knowledge and training of staff as well as motivated and mentored staff. Used Procare, Excel, Microsoft Word, Outlook, and other computer programs. Finished Child Development Associates Credential process and awarded Credential. Began CDL process to drive school bus for the center, not completed. Show less



Hohenfels Child Development Center

• Lead Preschool Teacher

  • Sep 2004 - Feb 2006

  Completed 18 months of child care training in 6 months. Responsible for the care of children from ages 8 weeks to 5 years of age. Created lesson plans for the children in my care to assistant in their individual developmental needs. Conducted needs assessments on the children in my care to determine skills that needed to be enhanced. Studied the development of children while maintaining records of their development. Operated a preschool classroom as the main and only provider for 14 months. Received many training and certifications to include but not limited to: CPR, First Aid, Food Handling, etc. Attended three conferences on child care held by AYCE while overseas. Began Child Development Associates Credential process and portfolio which was completed once I returned stateside. Show less