Experience

University of Wyoming College of Business

• United States
• Higher Education
• 1 - 100 Employee

• Adjunct Faculty Instructor

  • Apr 2023 - Present

  Instructor for Principles-Based Ethics Instructor for Principles-Based Ethics



Lipscomb University

• United States
• Higher Education
• 700 & Above Employee

• Adjunct Faculty

  • Nov 2020 - Present

  College of Business: Value Creation in Healthcare Spring 2021 College of Business: Embracing Values Summer 2022 College of Business: Value Creation in Healthcare Spring 2021 College of Business: Embracing Values Summer 2022



BrightSpring Health Services

• United States
• Hospitals and Health Care
• 500 - 600 Employee

• Chief Revenue Officer (CRO)

  • Apr 2017 - Dec 2022

  BrightSpring Health Services is the new name for Kentucky-based ResCare. As Chief Revenue Officer the focus is on providing vision, strategic direction and leadership for end-to-end revenue cycle capabilities that support the long term objectives, mission and vision of ResCare. Responsibilities include attracting and developing a world class leadership team capable of innovating and continuously improving an enterprise-wide, customer-friendly financial experience and improving all aspects of the cycle. Revenue cycle at ResCare encompasses the administrative functions that contribute to recognition, management, and collection of patient service revenue in all settings including across ResCare’s four business units. The position leads through a cross-department organizational structure that shares leadership with regional finance and operations leaders and works to unify the entire organization. As CRO, plays a key role in defining, delivering and enhancing the consumer financial experience with ResCare. Show less



nThrive

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Sr. Vice President Revenue Cycle Services

  • Aug 2015 - Apr 2017

  Senior Vice President responsible for management, performance and profitability of Revenue Cycle Services Operations. Responsible for oversight of full business office operations, managed care recovery services, accounts receivable safety net services and self-pay services. Focus on maintaining key performance metrics for customer results as well as customer satisfaction. Responsible for strategic development of new business opportunities and expansion of services. Senior Vice President responsible for management, performance and profitability of Revenue Cycle Services Operations. Responsible for oversight of full business office operations, managed care recovery services, accounts receivable safety net services and self-pay services. Focus on maintaining key performance metrics for customer results as well as customer satisfaction. Responsible for strategic development of new business opportunities and expansion of services.



MedAssets

• United States
• Hospitals and Health Care
• 500 - 600 Employee

• • Nov 2012 - Aug 2015

  Vice President responsible for management, performance and profitability of accounts receivable processing center servicing MedAssets accounts receivable customers. Maintain key performance metrics for collections and customer satisfaction. Assist in customer development initiatives.

• • Dec 2008 - Nov 2012

  Management of Revenue Cycle Services sales team with a sales target of $19.5M. Responsible for development of new customers and cultivating new business within existing customers at the C-suite level to meet or exceed a personal sales pipeline of $6.5M. These services included all aspects of the revenue cycle from patient access to billing, follow-up and collections. My focus is on transformational services which are centered on providing financial improvement of 1-3% to providers through the introduction of process improvement and technology. Show less

• Vice President Customer Development

  • 2007 - 2008

  Management of a sales team of 4 staff to drive a sales pipelien of $6M. Responsible for the identification and closure of new sales opportunities wiht the hospital market of 100 beds or less and all alternate care healthcare providers. Secured the first multi-milllion dollar contract for the alternate care market with a national ambulatory surgery center corporation. Management of a sales team of 4 staff to drive a sales pipelien of $6M. Responsible for the identification and closure of new sales opportunities wiht the hospital market of 100 beds or less and all alternate care healthcare providers. Secured the first multi-milllion dollar contract for the alternate care market with a national ambulatory surgery center corporation.



Avega Health Systems, A MedAssets Company

• • Jun 2005 - Dec 2006

  Responsible for $12M in territory sales for decision support software business unit. Managed and directed a sales force of 7 sales executives as well as 4 Product Specialists. Participated in strategic planning and direction of the business unit along with other key executives. Liaison between the business unit and corporate office. Successfully completed the largest single sale in the history of the business unit at $16.2M in contract value.

• • May 2003 - Jun 2005

  Responsible for management of sales executives territory direction and strategic selling processes. Managed 4 Product Specialists in support of the sales executives product demonstrations. Provided oversight to the Reference Site program. Completed all pipeline reporting and forecasting on a monthly basis. Managed lead generation staff to drive sales leads within the territories. Responsible for management and coordination of all trade shows. Participated in all budget and planning meetings for the sales team. Created a sales education and certification program for all new staff.Developed a successful Customer Reference Site Program increasing the number of customer references by 150% Show less

• • May 1997 - Dec 2004

  Responsible for the delivery and production of all product demonstratons for the sales team. Participated in stragetic selling to prospective customers. Responsible for management of reference sites and reference site program. Participated in and managed all trade show activities. Liaison between product development and sales for product enhancements and testing. Responsible for education of sales team on all product enhancements and direction.



Medicus Systems Corporation

• Account Executive Decision Support Group

  • 1995 - 1998

  Responsible for the development and management of the Customer Account Program for Decision Support to include action plans for customer satisfaction and retention. Generated over $500K in software upgrade sales. Created a 64% increase in the number of customers considered reference sites. Responsible for the development and management of the Customer Account Program for Decision Support to include action plans for customer satisfaction and retention. Generated over $500K in software upgrade sales. Created a 64% increase in the number of customers considered reference sites.



Visiting Nurse Health System

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Director of Finance

  • Jan 1990 - May 1997

  Responsible for all financial activities of this $80M home health, durable medical equipment and infusion therapy corporation. Directed and managed all billing personnel, prepared all monthly financial board information, prepared Medicare cost reports and provided oversight to all audit activities. Leader of hand selected team of staff to implement business process redesign and locatio of remote field office locations. Redesigned billing processes to improve third party reimbursements. Responsible for all financial activities of this $80M home health, durable medical equipment and infusion therapy corporation. Directed and managed all billing personnel, prepared all monthly financial board information, prepared Medicare cost reports and provided oversight to all audit activities. Leader of hand selected team of staff to implement business process redesign and locatio of remote field office locations. Redesigned billing processes to improve third party reimbursements.