Experience

Connecticut Department of Social Services

• United States
• Government Administration
• 1 - 100 Employee

• • Apr 2023 - Present

  Working in support of the Connecticut Department of Social Services’ mission to make a positive impact on the health and well-being of Connecticut’s individuals, families, and communities. I am focused on ensuring that all state residents with need are treated with respect, compassion and receive competent and timely assistance.

• • May 2020 - Jun 2023

  Leading the agency in strategic planning, process improvement and change management.



CT Department of Public Health

• Hartford, Connecticut Area

• Performance Improvement Manager

  • Apr 2017 - May 2020

  Serving as an organizational development specialist in the Public Health Systems Improvement Office at the Connecticut Department of Public Health I am charged with creating and promoting a culture of process improvement using primarily the Lean model of process improvement. The goal is to provide tools and support in building an efficient and effective workforce that will move Connecticut to the goals outlined in Healthy Connecticut 2020, the CT State Health Plan. Serving as an organizational development specialist in the Public Health Systems Improvement Office at the Connecticut Department of Public Health I am charged with creating and promoting a culture of process improvement using primarily the Lean model of process improvement. The goal is to provide tools and support in building an efficient and effective workforce that will move Connecticut to the goals outlined in Healthy Connecticut 2020, the CT State Health Plan.



UCONN School of Social Work at CT DSS

• Hartford, Connecticut Area

• Organizational and Skill Development Consultant and Project Manager

  • Aug 2007 - Apr 2017

  Worked to inculcate both the staff and related structures with Process Improvement/Lean thinking; moved agency along the Human Services Values Curve. Created infrastructure to focus on continuous quality improvement using the Kata improvement and coaching model. Supported data driven decision making through training, coaching and mentoring leadership and front line staff. Created and delivered professional development to leadership and social work staff on myriad topics including change management, data use, ethical decision making, cultural competency, and person centered planning. Facilitated strategic planning meetings of managerial and executive staff. Participated in program planning work groups to increase both system efficiency and positive client outcomes. Provided clinical supervision to social workers seeking clinical licensure. Provided field supervision to MSW candidates. Show less



New York State Department of Health

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Special Project Manager/Coordinator

  • Jul 2002 - Jun 2006

  Served as the Medical Home Project Coordinator for 2 years, working with community members and federal, state and local agencies that promoted and supported the medical home model of providing comprehensive medical care to maximize health outcomes. Planned and facilitated regional training sessions and provided assistance to medical home community providers. Developed and implemented an evaluation of the project. Sought and secured funding to sustain program beyond the fiscal confines the original contract period. Served as the Coordinated School Health Program Manager for 2 years. Coordinated school based activities to promote healthy living physically and emotionally. Represented the NYS Department of Health as a panel participant or speaker in local, state and national discussions about coordinated school health issues. Show less



Schenectady County Child Guidance Center

• Schenectady, NY

• Family Support Services Coordinator

  • Jul 1998 - Jun 2002

  Developed strength based programming for children and adolescents with a family strengthening and preservation focus. Supervised and coordinated Single Point of Entry System for Schenectady County. Recruited, oriented and supervised professional staff. Secured funding through grant writing. Supervised graduate and associate level students interning at the agency. Developed strength based programming for children and adolescents with a family strengthening and preservation focus. Supervised and coordinated Single Point of Entry System for Schenectady County. Recruited, oriented and supervised professional staff. Secured funding through grant writing. Supervised graduate and associate level students interning at the agency.