Experience

Bridge Capital Solutions

• United States
• Financial Services
• 1 - 100 Employee

• Chief Operating Officer

  • 2012 - Present

  I deliver operational and financial leadership to this commercial check casher with five locations in NY, FL, and GA. Executing immediate and long-term strategies, annual revenue propelled from $18 million in 2006 to $95 million in 2010 with 12-17% YOY revenue growth since. • Develop and implement strategies that improve top- and bottom-line growth, cultivate a robust company culture, support operational efficiency, and champion organizational goals; create and administer policies and procedures• Manage 10 Branch Managers and Tellers; establish a goal-driven, motivational environment that prioritizes accountability, rewards excellence, and drives performance• As Controller, guarantee financial integrity during stages of rapid growth•Full responsibility for P&L management, budgeting, monthly reconciliations, payroll, capital expenditures, AP, and transfers • Ensure branches and all prepaid debit card accounts are adequately funded with cash daily; maintain complete logistical oversight of the money delivery process• Accountable for all transactions and ensuring each Teller adheres to check cashing policies and procedures; guarantee remote deposits are completed in a timely manner• Oversee the wiring of funds to specific accounts and ensure the availability of funds • Trained new FL and GA staff in compliance with rigorous NYS Banking Department policies and procedures Key Accomplishments:• Displayed critical leadership during expansion from one to five branches and five to 20 employees • Played a key role in the creation of a proprietary, risk-mitigating algorithm and check cashing process• Helped guide the organization through three rounds of funding• Instrumental in sister company Mercury Service Group’s procurement of a NYSDFS Money Transmitter License, a laborious three-year process; created comprehensive policies and procedures• Collaborating with Deluxe Financial Services and Sunrise Banks to develop remote image capture technology Show less

• Operations Manager

  • 2006 - 2012



Citi

• United States
• Financial Services
• 700 & Above Employee

• Manager, Service Delivery Management Center

  • 2004 - 2007

  Managing a team of 10 Analysts, I provided 24/7 monitoring of all 1100 US branches including but not limited to power, internet connectivity, and implementing software updates for servers.• Working the overnight shift, utilized best judgement and critical thinking skills to employ solutions and determine when to escalate issues to upper management

• Analyst

  • 2003 - 2004