Experience

Visma Finland

• Finland
• Software Development
• 400 - 500 Employee

• Team Manager

  • Dec 2021 - Present

  Netvisor product.I'm working as a Team Manager and lead our Accounting offices' & HRM Customer Care teams. I have approx. 15-20 specialists in my team. The range of tasks is wide, as always in the role of a leader. Netvisor Customer Care won the Customer Service of the Year competition in 2021. I was chosen "Employee of the Year: Leadership Act" i.e. leader of the year 2022 as voted by our employees.Main responsibilities:- The administrative tasks of the leader. - The team's daily life, customer satisfaction, and employee engagement. - Recruitment and related matters. - To develop operating methods and increase our efficiency and scalability with my team.- To participate in strategy work of Netvisor product, the Customer Service function, and my own team. - Leads the Netvisor product business as a member of the product management team. Show less

• Team Leader

  • Mar 2021 - Dec 2021

  Netvisor product.I worked as a Team Leader and led our Accounting offices' & HRM Customer Care teams. I had approx. 10 specialists in my team. This was my first leadership role. Main responsibilities:- The administrative tasks of the leader. - The team's daily life, customer satisfaction, and employee engagement. - Recruitment and related matters. - To develop operating methods and increase our efficiency and scalability with my team.

• Application Specialist

  • Sep 2020 - Mar 2021

  Netvisor product - Accounting Offices. I worked as an Application Specialist and tried to make life easier for our Accounting Office customers by helping them with Netvisor-related questions. I worked part-time alongside my studies. I also got to participate in the internal Leadership Academy program, which focused on leadership.Main responsibilities:- Support our Accounting Office customers and our internal stakeholders with questions related to Netvisor.- To participate in projects that develop our operating methods and increase our efficiency and scalability.- Worked as a Team Captain for 6 months and led Netvisor Accounting Office’s customer care team. I was responsible for the team's daily life, customer satisfaction, employee engagement, and I participated in recruitment. This Team Captain role was part of the Leadership Academy program. Show less

• Junior Application Specialist

  • Sep 2019 - Sep 2020

  Netvisor product - Accounting Offices. I worked as a Junior Application Specialist and tried to make life easier for our Accounting Office customers by helping them with Netvisor-related questions. I worked part-time alongside my studies. Main responsibilities:- Support our Accounting Office customers and our internal stakeholders with questions related to Netvisor.- To participate in projects that develop our operating methods and increase our efficiency and scalability. Show less

• Application Specialist Trainee

  • Dec 2018 - Sep 2019

  Netvisor product - Accounting Offices. I worked as an Application Specialist Trainee and tried to make life easier for our Accounting Office customers by helping them with Netvisor-related questions. I worked part-time alongside my studies. Main responsibilities:- Support our Accounting Office customers Netvisor-related questions.



Telia

• Sweden
• Telecommunications
• 700 & Above Employee

• Sales Employee

  • Mar 2018 - Dec 2018