Experience

A.K.A. New Media Inc

• Canada
• Technology, Information and Internet
• 1 - 100 Employee

• Bilingual Senior Client Experience Coordinator

  • Oct 2021 - Present

  I own the client relationship throughout their entire lifecycle. This includes everything from onboarding to the launching of their campaign: - Empower clients by providing training throughout the onboarding process- Strategically advise on how to reach their goals and make the best of the raisin software- Act as a trusted advisor on industry best practices and make organizations incorporate the SaaS platform in their business practices- Provide daily ‘end-to-end’ support, troubleshoot issues, and provide resolution to problems- Lead successful integration with partner software and payment gateways Show less

• Bilingual Account Coordinator

  • Jun 2020 - Oct 2021

  - Coach non-for-profits on the preparation, launching and execution of their campaign- Review strategies and advise on digital marketing and fundraising campaigns to make sure they align with industry best practices- Provide successful case studies which can be used for future campaigns



Linkeo

• France
• Technology, Information and Internet
• 300 - 400 Employee

• Bilingual Senior Web Consultant

  • Jan 2019 - May 2020

  - Leading the creation of websites for clients residing in Québec, Ontario and the United States

• Bilingual Web Consultant

  • Aug 2016 - Dec 2018

  - Drafting website copies for clients- Being the liaison between clients, sales, and the production department- Reviewing and assuring that all web copies meet our standards before they are delivered tothe client- Ensuring global coherence between the products/services sold and the deliverables- Making sure that the keywords selected are consistent with the clients' SEO- Understanding and assessing the technical feasability of client requests- Communicating the progress of the project to the client- Training customers on how to use their website and CMS Show less



LSL Digital

• Mauritius
• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Digital Executive Assistant

  • Apr 2015 - Aug 2016

  - Assisted the Digital Director in the daily running of the department- Contributed in launching and promoting the local leading online newspaper lexpress.mu- Ran digital campaigns for the company (Google Adwords, Facebook Ads...)- Backed decision making processes and digital initiatives with data analysis and reporting- Screened resumes for recruitment of digitally-savvy collaborators- Followed up and replied to client requests

• Digital Analytics Consultant

  • Nov 2014 - Mar 2015

  Project : La Sentinelle media group was evolving from a traditional print model to a digital-first organization. I contributed to the digital transformation of the group, where my key responsibilities were to :- Assess actual business and digital processes- Analyze data and digital revenue streams- Conducted market research and market segmentation- Provide insights and recommendations



Issentiel

• Région de Montpellier, France

• Internship - International brand visibility manager

  • Mar 2013 - Aug 2013

  My main mission at Issentiel consisted in developing the French brand on the US and UK markets through : - Community Management - Regular writing of press releases - Improvement of online brand visibility by creating and developping relationships with bloggers - E-commerce Search Engine Optimization (SEO) - Regular updating of site with content through Magento (e-commerce solution) - Business Intelligence - The monitoring of the brand's e-reputation - Regular reporting to the traffic manager and direction Show less



Compilsoft

• France
• Software Development
• 1 - 100 Employee

• Internship - Webmarketing Manager

  • Jun 2012 - Feb 2013

  - Created a professional blog and provided it with content through regular writing and publishing of articles : https://compilsoftblog.wordpress.com/ - Customer Prospection through B to B Marketing - Search Engine Optimization - Search Engine Advertising - Managed emailing campaigns - Community Management - provided social networks with quality content - Business Intelligence and Market Research - Wrote performance reports of e-marketing campaigns to the direction - Created a professional blog and provided it with content through regular writing and publishing of articles : https://compilsoftblog.wordpress.com/ - Customer Prospection through B to B Marketing - Search Engine Optimization - Search Engine Advertising - Managed emailing campaigns - Community Management - provided social networks with quality content - Business Intelligence and Market Research - Wrote performance reports of e-marketing campaigns to the direction



TAF Production

• Montpellier

• Intership - Communication Assistant

  • Apr 2011 - May 2011

  - Press Relations - Web communication - Street Marketing - Posted content in blogs viewed by our target audience - Press Relations - Web communication - Street Marketing - Posted content in blogs viewed by our target audience



L'Express Ile Maurice

• Maurice

• Internship - L'Express (national newspaper)

  • Apr 2008 - May 2008

  - Writing of news articles - Participation in press conference of local political parties - Writing of news articles - Participation in press conference of local political parties