Experience

Aginode, formerly Nexans Telecom & Data

• France
• Telecommunications
• 1 - 100 Employee

• ALK / Kundenlogistik - Team Leader Mercedes Benz

  • Sep 2017 - Present



EKR Elektrokontakt Romania S.R.L. (A member of the Nexans autoelectric Group)

• Arad, România

• Customer Service Team Leader

  • Jan 2010 - Present

  Main responsibilities: • Follows daily the activity of the staff, ensures that its direct subordinates meet all their objectives and respect the established quality standards. If necessary, take prompt measures to guide, improve and train subordinates from a professional point of view. Recommends quarterly, biannual and annual performance ratings. • Organizes and distributes human resources at work, allocates other resources (eg computers, applications, monitors, headphones, telephones, etc.) and monitors the daily activity of his team according to the established plan and planning; evaluates and reports on the stage of achievement of objectives and on the results of the team, takes measures to eliminate deviations from established standards that could have a negative impact. Provides support as a team leader whenever needed. • Ensures that all consultants are trained in the following areas: advisory sales and retention tactics, policies, procedures, rules in the customer relations department and specific applications and procedures to follow in calls on various topics. • Acts as the first instance of reporting in the department's hierarchy and resolves as quickly as possible the difficult service problems reported by its subordinates, according to the company's policy. Take measures so that the respective problems are considered in the activity plan, in order to prevent their recurrence. • Communicates with senior company management in case of discipline issues within the Customer Operations department. Participate in interdepartmental actions on this topic. • Holds regular discussions with each consultant in order to improve knowledge and skills of sales and retention: role-playing games, exchanges of good practices, providing support during calls. • Create a culture and a high-performing team by setting individual goals Show less