General Manager

• Jan 2019 - Present

A pioneer in the Green Beauty Space, Odacite is a fast growing company full of creativity and energy. The natural skincare brand is present in some of the most prestigious retailers in the cosmetics industry. A pioneer in the Green Beauty Space, Odacite is a fast growing company full of creativity and energy. The natural skincare brand is present in some of the most prestigious retailers in the cosmetics industry.

Faculty Member - Marketing Department

• Aug 2018 - Present

Faculty Member for the Marketing Department: - International Marketing - Contemporary Issues in Global Business - Personal Selling - Principles of Retailing Faculty Member for the Marketing Department: - International Marketing - Contemporary Issues in Global Business - Personal Selling - Principles of Retailing

Chief Operations Officer (COO)

• Feb 2017 - Dec 2018

We Walk is a well-funded Start-up in the Athleisure Space covering hospitality, fashion and apparel with operation in the US and China. Charlene Tang is a Luxury Designer Fashion life style brand. Created and formalized the overall operational strategies and direction. Built the organizational structure. Designed workflows, staffing model, budgets and training programs to scale for growth. Built strong teams from scratch (Creative, Sales and Marketing, Social Media, Supply Chain Operation). Established relationships with third party domestic and international production spanning over 30 contractors. Developed and implemented reporting tools to allow for overview and control of all company functions. Provided leadership and guidance on matters of talent acquisition management, goal setting and achievement. Activated relationship with marketing, branding and PR agencies. Curated relationship with photographers, stylists, and other artists. Engineered a master calendar to aligned each team and ensure deliverable. Developed Retail procedures and operations, including staff training to insure proper inoculation of the Brand. ⇛ Created the company 5 years’ business plan with supporting budget planning. ⇛ Engineered the road-map for the company structure, IT, staffing model and business strategies. ⇛ Created and Implemented a Master Calendar aligning all teams to a critical path to insure proper product roll out. ⇛ Launched social media campaign that increased the company Instagram account from less than 1,000 to over 50K followers. ⇛ Managed creative with a pipeline of over 300 products covering the next 18 months. Show less

Vice President of Operations (Consultant)

• Oct 2015 - Feb 2017

Sentiments is a designer, manufacturer and importer of home textile and pet products to retailers worldwide who combines fashion and innovation to design products that are fresh and contemporary, yet functional and practical. Now engaging in Licensed products, Sentiments operates a 47k sqf warehouse and imports over 500 containers a year for an annual revenue flirting with the $10M. Instituted structured meeting and report requirements by department to control day to day operations. Define, plan and implement new organizational structure with employee’s manual and full set of Standard Operating Procedures with clearly defined job duties and responsibilities to support organizational growth. Lead recruiting efforts and consolidated documentation for all HR activities. (Sick leave, holiday, performance appraisal, Job descriptions, etc). Designed and implemented a master calendar with a relevant Merchandising Calendar. Aligned the product development pipe-line to support company growth. Planned all domestic and China productions. Investigated and negotiated resolution on all retailer charge-backs. Optimized relationship with Logistics and 3PL companies. Created an innovative and intuitive production schedule to allow for transparency; Insure clear indication of urgent orders and track supplier performance against target. ERP implementation. ⇛ Slashed chargebacks from over $200K to less than $15K year on year by improving systems and SOPs ⇛ Negotiated $67,000 credit note from non-performing old stock with supplier ⇛ Managed a very busy 47K sqf Warehouse/ Production facility with a turnover close to 500 inbound containers/year ⇛ Enabled a licensing deal with Disney (Product Dev., Factories Certification, Internal Systems Transparency, 360 Supply Chain) ⇛ Initiated and project managed implementation and deployment of Microsoft Dynamics NAV, ERP ⇛ Positioned the company for the next stage of growth and enabled revenue to jump for a little over $6M to close to $10M Show less

General Manager

• Mar 2014 - Jul 2015

Manufacturer and Exporter of ODM garment and other fashion related goods. Owner of the Luxury Brand Marie France Van Damme which is distributed in the most prestigious resorts and retailers around the world, the company started its own retail stores late 2013. Turnover about $20M. Managed P&L, Profit Margin, KPI and overall marketing and operational performance. Developed and implemented reporting framework to allow for overview and control of all company functions. Analyzed organizational needs and redesigned workflows to enable and support growth. Formalized the retail stores operations including staffing model, training, stock levels and performance KPIs. Managed in house production and relationship with 3rd party factories to secure deliverable to our retail stores, wholesalers, consignees and franchisees. Developed and directed a master calendar to align all business functions and insure that each stakeholders understands their critical roles and responsibilities. ⇛ Aligned all departments and inoculated a “Raving Fan” culture ⇛ Restructured the organization to facilitate culture change from Manufacturing to Retail ⇛ Directed full deployment and adoption of Microsoft Dynamics NAV ERP, including worldwide Retail solution implementation ⇛ Conceptualized & implemented marketing strategies to increase Brand awareness and improve professional image ⇛ Directed the opening of 4 branded retail Luxury boutiques (Hong Kong, Bangkok, London and Phuket) in 1 year Show less

Vice President of Marketing & Operations

• May 2007 - Jan 2014

Manufacturer and Exporter of OEM and ODM fabric, furniture and pet related goods. Aside from its trading activities, the company owned and operated its own manufacturing plant in China. Turnover about $48M. Formulated and implemented marketing and business strategies for worldwide alignment and organizational development. Instituted Systems and Processes with proper reporting tools to allow for overview and control of all areas of operation. Spearheaded New Product Development and Marketing Initiatives to determine go-to-market strategies. Road-mapped structure, staffing model and training programs to prepare for and support organizational growth. Developed manufacturing policies in the areas of Lean Manufacturing, materials usage, shipping and receiving, capacity planning, production scheduling, safety, customer satisfaction, employee relations and performance measurement. Assessed supplier financial position and led procurement of raw materials in support of cost reduction and product design projects. Analyzed bid proposals & negotiated contracts. Engineered the IS/IT organizational structure to support efficiency, transparency and control. Served as senior contact for stakeholders, demonstrating in-depth knowledge of business partners’ operations and providing strategic guidance on an ongoing basis. ⇛ Enabled revenues to soar from $7 Million to a little over $48 Million in less than 5 years ⇛ Ensured supplier adherence to annual cost-out goals while improving pricing by up to 42% & accuracy of lead times to 95% ⇛ Successfully developed, produced and marketed OEM-ODM programs with up to 900 SKUs ($3.5M) with the largest program at $6.5M ⇛ Successfully project managed ISO 9000 and 14000 certification of the factory and maintained it for 5 years Show less

Senior Learning Consultant (Faculty)/ Project Manager III (Consultant)

• Jul 2006 - Apr 2007

Vice President

• Sep 2001 - Jul 2006

Faculty Member (Marketing Department)

• Jan 2003 - Dec 2003

⇛Marketing Principles (MKT 304)

Faculty Member (CIS Department)

• Feb 1998 - Dec 2002

⇛Management Information Systems (CIS 301): Organizational computer-based information systems; common business applications; information architecture; user role in systems development. ⇛Analysis and Logical Design I: Data Base (CIS 405 A): Role of data base in information systems; data modeling using entity-relationship analysis; normalization; relational database concepts; SQL; build a single-user database application.⇛Analysis and Design II: Systems (CIS 405 B): Life cycle and methodologies; requirements determination, logical design, physical design, test and implementation planning, and performance evaluation; communication and interpersonal skills; analysis methods and tools; impact of emerging technologies.⇛Advanced Information Systems Development (CIS 405 C): Physical design and implementation of an information system; development in an object-based programming and relational database environment; group project.⇛Hardware and Software Architecture (CIS 410): Analysis of contemporary information technology architectures and environments, including: multi-tiered client/server architectures; enterprise, workgroup, and personal systems hardware and operating systems; and systems and program planning and development tools.⇛Office Automation and Systems (CIS 413): Management functions as applied to the traditional and automated office environment along with an evaluation, adjustment and control of the office environment information system.⇛Local Area Network (CIS 454): Analysis of LAN topologies applications and implementation in contemporary business.⇛Business Data Communications (CIS 484): Business data communications and local area network topics including data communications theory, microcomputers in communications, LANs, on-line services, electronic mail, and WANs.⇛Effective Management of IS Projects (CIS 486): Behavioral and technical concepts in managing IS over the project life cycle. Show less

Open Access Lab. Lead Supervisor, Academic Technology Support

• Jan 1998 - Oct 2001

⇛Manage the day to day operation of all Academic Technology Support (ATS) Open Access Labs (OAL) and the Student Scholar's Training Program (SSTP). ⇛Develop, implement and maintain all Baseline Training Modules used for Training and Development of all Student Training Assistants (STA). This includes developing a Student Scholar Training Program (SSTP), the Computer Base Training (CBT) modules and WebCT materials.⇛Develop, implement, deploy and maintain the STA website hosted on WebCT. Utilize WebCT for distance learning and self assessment of STA.⇛Recruit, interview, hire and train all STA (From 80 to 112 depending on the quarter).⇛Select, train and deploy all Information Consultant from the pool of STA.⇛Act as master trainer and develop, implement and maintain all training material for Info. Consultants.⇛Develop and implement preventive maintenance procedures, including reinstallation of client software and deletion of unauthorized files.⇛Prepare and monitor annual staffing budgets and requirements. Schedule and assist with orientations, conferences, and special on campus events held in the OAL.⇛Adjust lab hours to optimize usage of the over 700 machines in the OAL and staffing.⇛Develop, implement and maintain all policies and procedures for the Student Technology Assistants (STA) program and publish them in the university bulletins and on the STA website.⇛Establish procedural rules and guidelines. Create lab consultant guides. Maintain on-line STA information database.⇛Develop and implement Level of Service Agreements (LOSA) and Standard Operating Procedures (SOP) for the 16 Student Resource Centers on campus.⇛Read documentations and attend workshops, seminars and classes to stay current with learning, training and development new materials, methods and techniques as well as technological knowledge. Show less