Laurens Vanhaecke
System Engineer II at IT GOAT | IT Managed Service Provider- Claim this Profile
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English -
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Flemish -
Topline Score
Bio
Credentials
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Microsoft 365 Endpoint Administrator Associate (MD-102) Cert Prep: 1 Deploy Windows Client
LinkedInSep, 2023- Nov, 2024 -
700-755 - Small Business Technical Overview
CiscoJan, 2023- Nov, 2024 -
ConnectWise Automate Administrator
ConnectWiseAug, 2022- Nov, 2024 -
MD-101 Managing Modern Desktops
MicrosoftJan, 2021- Nov, 2024 -
MD-100 Windows 10
MicrosoftJun, 2020- Nov, 2024 -
Microsoft 365 Certified: Modern Desktop Administrator Associate
MicrosoftJan, 2021- Nov, 2024 -
CompTIA A+ ce Certification
CompTIAFeb, 2019- Nov, 2024
Experience
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IT GOAT | IT Managed Service Provider
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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System Engineer II
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Jul 2022 - Present
• Designed and implemented complex network infrastructure solutions for MSP clients, including firewalls, switches, routers, and load balancers • Deployed and managed virtual environments for MSP clients using VMware vSphere and Microsoft Hyper-V • Implemented and managed cloud solutions for clients using AWS and Azure • Managed and maintained Windows Server, Linux, and macOS systems, including patches, upgrades, and backups • Automated routine tasks using PowerShell scripts and RMM tools • Provided technical support and resolved technical issues for MSP clients • Contributed to the development of best practices and policies for MSP clients • Conducted vulnerability assessments and implemented security measures to ensure network security Show less
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Press Ganey
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United States
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Hospitals and Health Care
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700 & Above Employee
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Desktop Support Technician II
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Jun 2018 - Jun 2022
• Mentor and train other desktop support engineers and service desk members • Instrumental in contributing knowledge base articles regarding legacy company knowledge and new procedures • Provide support to upwards of 3200 employees by troubleshooting hardware, network/VPN, and software • Deploy workstations using AutoPilot/administer policies utilizing Intune • Provide VMWare Vsphere/Horizon view vdi support • Functioned as the primary desktop support point of escalation for corporate users, including c-level executive staff. Show less
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SPH Analytics, a Press Ganey Solution
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United States
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Hospitals and Health Care
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100 - 200 Employee
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Desktop Support Technician II
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Jun 2020 - Jun 2021
• Assist System Administrators in building servers • Deploy workstations using MDT or AutoPilot • Manage Encryption/AV/DLP solutions • Spearhead IT's role in Hitrust/SOC2 audits and assist in delegating roles • Develop deployment packages, while utilizing NinjaOne RMM, Kaseya, Intune, and Powershell • Contribute administering over 130 servers using VMware/Kaseya/Ninja, 1500 workstations, 6 sites nationwide • Provide support to +1500 end users by troubleshooting hardware, network, and software related problems • Deploy Windows and third-party security patches through tools such as Kaseya, NinjaOne RMM or Intune • Assist in remediating security vulnerabilities within the system and network infrastructure Show less
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DSS Research
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United States
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Market Research
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100 - 200 Employee
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Desktop Support Technician
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Jun 2018 - Jun 2019
• Perform daily walkthrough in data center reporting any network or server issues • Troubleshoot user technical problems (software, network, and hardware) • Built user accounts through Active Directory and Exchange • Maintained support at corporate headquarters and at call center over 500 users • Deployed images for desktops and virtual machines • Troubleshoot remote access and network issues • Trained end users on software and utilizing IT equipment • Built software deployment packages and implemented new software out to the production environment Show less
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Starbucks Coffee Company
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Dallas/Fort Worth Area
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Barista
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2013 - 2014
• Utilized exemplary customer service and interpersonal skills to create welcoming experiences for all customers. • Processed customer transactions using a variety of payment methods including gift, credit, debit cards, and cash. • Adhered to all cashiering procedures to consistently maintain a balanced register deposit at the end of each shift. • Received over-the-phone carry out orders, adjusted pricing and pick-up times. • Applied innovative optimization procedures to expedite customer experiences while maintaining a high level of customer service. Show less
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Alcon Laboratories, Inc.
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Dallas/Fort Worth Area
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Warehouse Quality Assurance
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2007 - 2008
• Ensured all products adhered to factory quality standards prior to leaving the distribution center and performed meticulous inspections of products. • Oversaw product queue placement to ensure products were packed and delivered to the correct location/customer. • Improved daily job performance through the integration of manager feedback into daily functions. • Stayed abreast of international safety and quality standards to ensure products shipped internationally were in compliance. • Ensured all products adhered to factory quality standards prior to leaving the distribution center and performed meticulous inspections of products. • Oversaw product queue placement to ensure products were packed and delivered to the correct location/customer. • Improved daily job performance through the integration of manager feedback into daily functions. • Stayed abreast of international safety and quality standards to ensure products shipped internationally were in compliance.
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Education
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The University of Texas at Arlington
Bachelor of Science - BS, Business Information Systems
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