Experience

Filippa K

• Sweden
• Retail Apparel and Fashion
• 100 - 200 Employee

• Copywriter

  • Aug 2018 - Present

  I write copy for all channels across womenswear and menswear, including campaign texts, press releases, product descriptions, weekly newsletters and automations, organic and paid social captions, SEO, annual sustainability reporting, and interview responses for editorial features. Additionally, I’m responsible for cultivating and maintaining an appropriate tonality for the brand by owning and periodically updating the house style guide. I collaborate with head creatives and designers to develop concepts, work with marketing channel owners to optimise the customer journey, and manage the copy translation process.



Monocle

• Singapore
• Retail

• Customer Service Manager

  • Aug 2017 - Jul 2018

  At Monocle, I was responsible for the customer experience of its retail and subscription sectors. I managed the customer service department, recruiting and training new team members, while overseeing all customer query responses via email, telephone and live chat. I collaborated with the product development team to create marketing concepts, wrote copy for and scheduled weekly newsletters, and prepared product descriptions for the website and magazine features. Finally, I managed subscription membership to the magazine and ensured all online retail orders were despatched.

• Customer Service Assistant

  • Feb 2017 - Aug 2017



Janie and Jack

• United States
• Retail
• 200 - 300 Employee

• Sales Team Lead

  • 2016 - 2016

  At Janie & Jack, I was responsible for managing the sales staff while creating a welcoming in-store environment for customers. I assisted shoppers in coordinating pieces from each seasonal collection, designed window displays, and hosted in-store events with brand partners. I also oversaw the completion of daily sales reporting as well as opening and closing procedures. At Janie & Jack, I was responsible for managing the sales staff while creating a welcoming in-store environment for customers. I assisted shoppers in coordinating pieces from each seasonal collection, designed window displays, and hosted in-store events with brand partners. I also oversaw the completion of daily sales reporting as well as opening and closing procedures.