Experience

Travelport

• United Kingdom
• Information Technology & Services
• 700 & Above Employee

• Team Lead, Learning and Performance Technology

  • Jan 2015 - Present

  - Leads team of instructional designers/developers to create asynchronous and synchronous learning solutions for Travelport, a global travel commerce platform - Develops standards, styles, and guidelines for the creation of interactive simulations using Adobe Captivate, that promote application adoption through hands-on, experiential learning - Creates, delivers, and maintains a suite of interactive simulations using a performance-centered “show, try, and assess” paradigm to educate… Show more - Leads team of instructional designers/developers to create asynchronous and synchronous learning solutions for Travelport, a global travel commerce platform - Develops standards, styles, and guidelines for the creation of interactive simulations using Adobe Captivate, that promote application adoption through hands-on, experiential learning - Creates, delivers, and maintains a suite of interactive simulations using a performance-centered “show, try, and assess” paradigm to educate customers in the use of Travelport applications - Educates, mentors, and coaches a geographically-diverse team in the application of instructional design and performance-based learning best practices - Collaborates with Scaled Agile Framework (SAFe) teams to create training materials that can adapted in a rapidly changing development environment Show less - Leads team of instructional designers/developers to create asynchronous and synchronous learning solutions for Travelport, a global travel commerce platform - Develops standards, styles, and guidelines for the creation of interactive simulations using Adobe Captivate, that promote application adoption through hands-on, experiential learning - Creates, delivers, and maintains a suite of interactive simulations using a performance-centered “show, try, and assess” paradigm to educate… Show more - Leads team of instructional designers/developers to create asynchronous and synchronous learning solutions for Travelport, a global travel commerce platform - Develops standards, styles, and guidelines for the creation of interactive simulations using Adobe Captivate, that promote application adoption through hands-on, experiential learning - Creates, delivers, and maintains a suite of interactive simulations using a performance-centered “show, try, and assess” paradigm to educate customers in the use of Travelport applications - Educates, mentors, and coaches a geographically-diverse team in the application of instructional design and performance-based learning best practices - Collaborates with Scaled Agile Framework (SAFe) teams to create training materials that can adapted in a rapidly changing development environment Show less



Lynn University

• United States
• Higher Education
• 500 - 600 Employee

• Instructional Designer

  • Sep 2013 - Jan 2015

  Developed methods for using mobile technology to enhance the student learning experience. Led migration from PC-based Blackboard LMS to Mac-based iTunes U for use on iPad. Charged with adding interactivity to courses using iTunes, Captivate, Raptivity, Panopto, and iMovie. Developed methods for using mobile technology to enhance the student learning experience. Led migration from PC-based Blackboard LMS to Mac-based iTunes U for use on iPad. Charged with adding interactivity to courses using iTunes, Captivate, Raptivity, Panopto, and iMovie.



United States Air Force

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Instructional Design Contractor

  • Feb 2013 - Sep 2013

  Developed interactive tool for U.S. Air Force to aid in the development of installation-specific emergency response plans nationwide using Word, HTML and SharePoint. Developed interactive tool for U.S. Air Force to aid in the development of installation-specific emergency response plans nationwide using Word, HTML and SharePoint.



Afni

• Philippines
• Outsourcing and Offshoring Consulting
• 300 - 400 Employee

• Senior Instructional Design Consultant

  • Apr 2012 - Feb 2013

  Converted call center customer service training for Verizon Wireless and Verizon Residential from traditional classroom platform to completely virtual, instructor-led platform. Course modules were based on ADDIE model using Bloom’s Taxonomy and executed using Adobe Captivate, Photoshop, and InDesign. Converted call center customer service training for Verizon Wireless and Verizon Residential from traditional classroom platform to completely virtual, instructor-led platform. Course modules were based on ADDIE model using Bloom’s Taxonomy and executed using Adobe Captivate, Photoshop, and InDesign.



ProLogic Retail Services

• United States
• Advertising Services
• 1 - 100 Employee

• Multimedia Simulation Designer

  • Aug 2010 - Mar 2012

  ProLogic Consumer Marketing Services ▪ Delray Beach, Florida (on-site client) Created a suite of marketing simulations and user guides to highlight the company’s promotion management software using Captivate to capture applications, Photoshop to edit graphics and Audacity to create voiceover. ProLogic Consumer Marketing Services ▪ Delray Beach, Florida (on-site client) Created a suite of marketing simulations and user guides to highlight the company’s promotion management software using Captivate to capture applications, Photoshop to edit graphics and Audacity to create voiceover.



EPSScentral LLC

• United States
• Consumer Goods

• Director, Instructional and Performance Technology

  • Aug 2006 - May 2010

  Led e-Learning solutions for: - Tyco International and subsidiaries: ADT, Tyco Flow Control, Tyco Thermal Controls and Simplex-Grinnell. Designed and developed training materials, including: SCORM-compliant e-Learning simulations, storyboards, user manuals, quick reference guides and presentations - Department of Defense – Developed interactive simulations for SAP software - NJVC (Department of Defense) – Developed training simulations for Oracle Enterprise Manager (OEM) Led e-Learning solutions for: - Tyco International and subsidiaries: ADT, Tyco Flow Control, Tyco Thermal Controls and Simplex-Grinnell. Designed and developed training materials, including: SCORM-compliant e-Learning simulations, storyboards, user manuals, quick reference guides and presentations - Department of Defense – Developed interactive simulations for SAP software - NJVC (Department of Defense) – Developed training simulations for Oracle Enterprise Manager (OEM)



Tyco International

• United Kingdom
• 1 - 100 Employee

• Instructional Design Contractor

  • Aug 2006 - May 2010

  Led e-Learning and performance support solutions for Tyco International and subsidiaries: ADT, Tyco Flow Control, Tyco Thermal Controls and Simplex-Grinnell. Designed and developed training materials for Siebel CRM and document management application, including: SCORM-compliant ELearning simulations, user manuals, pop-up cue cards, quick reference guides and presentations. Led e-Learning and performance support solutions for Tyco International and subsidiaries: ADT, Tyco Flow Control, Tyco Thermal Controls and Simplex-Grinnell. Designed and developed training materials for Siebel CRM and document management application, including: SCORM-compliant ELearning simulations, user manuals, pop-up cue cards, quick reference guides and presentations.



Arise Virtual Solutions Inc.

• Instructional Designer

  • 2000 - 2006

  Developed blended ELearning/instructor-led courses using WebCT (now Blackboard), ePath Learning portal and Adobe Captivate for the following call center clients: AAA, Apple, Interval International, MetLife, Office Depot, Time Magazine, Verizon and Virgin America Airlines. Developed blended ELearning/instructor-led courses using WebCT (now Blackboard), ePath Learning portal and Adobe Captivate for the following call center clients: AAA, Apple, Interval International, MetLife, Office Depot, Time Magazine, Verizon and Virgin America Airlines.



NCCI Holdings, Inc

• Technical Writer/Simulation Developer

  • Jan 1996 - Aug 2000

  Developed user guides and simulations for Workers Compensation Insurance analysis software. Developed user guides and simulations for Workers Compensation Insurance analysis software.