Experience

The Fountain Spa

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Spa Director

  • May 2020 - Present

  13+ years of experience working in the Spa, Salon, Wellness & Fitness Industry | Social Media Marketing Manager & Graphic DesignerResponsible for managing and supervising all areas of the spa, including its programs, services, hours of operation, facilities and staff. Coordinates the delivery of spa and salon services, including massages, facials, hair, nails, waxing, retail boutique, program coordinating, reservations and reception desks. Ensures the achievement of sales goals, business objectives and profitability. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the business. Show less

• Creative Director

  • Nov 2007 - Present

  Create, design and execute all creative design including print ads, email blasts, social media marketing, in-house signs and posters and staff memos for all spa needs and advertising to ensure the success of the spa. Maintain spa’s website with latest services, specials and promotions to actively communicate with customers.Manage Google My Business, Facebook, Instagram, Twitter, and Yelp Business accounts to provide up-to-date information and respond to customer feedback in a timely fashion.Educate and inform Supervisors and staff members on upcoming changes, innovative ideas or implementations to remain relevant as a company and industry trends. Show less



Quest Fitness

• Front Desk Manager

  • May 2007 - Nov 2007

  Managed, trained and supervised the front desk team to assure proper customer service. Coordinated schedules to fit staff’s needs. Answering phone calls, scheduled appointments and Point of Sale to make sure establishment ran smoothly and efficiently. Managed, trained and supervised the front desk team to assure proper customer service. Coordinated schedules to fit staff’s needs. Answering phone calls, scheduled appointments and Point of Sale to make sure establishment ran smoothly and efficiently.



Ethos Fitness & Day Spa

• Front Desk and Cafe Manager

  • Sep 2006 - Apr 2007

  Hired, trained and managed all Café and Spa staff to instill quality customer service and education. Opened and closed facility independently every day. Greeted members, answered phone calls, and scheduled appointments to establish customer satisfaction. Educated staff on POS system for Spa and Person Training services to verify all employees learned how to use system accurately. Hired, trained and managed all Café and Spa staff to instill quality customer service and education. Opened and closed facility independently every day. Greeted members, answered phone calls, and scheduled appointments to establish customer satisfaction. Educated staff on POS system for Spa and Person Training services to verify all employees learned how to use system accurately.