Lauren White (she/her)
Chief Operating Officer at Puzzle- Claim this Profile
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Topline Score
Bio
Fabienne Tyler
Lauren is an excellent team leader. As my line manager, she has always been highly attentive to my progression as an individual at Puzzle and supported me to approach any task to the best of my ability. Lauren is extremely knowledgeable within her field and has a very strong skill set. I can always trust Lauren for guidance if needed; overall, a lovely person and a pleasure to work with!
George Levens
Lauren hired me as a recent graduate with not much media experience and worked with me to build my confidence and expand my skillset, giving me opportunities to prove myself and the support and feedback necessary to grow. She has fantastic leadership skills, seemingly endless patience, and uses her knowledge of her team’s strengths to deliver fantastic results for clients.
Fabienne Tyler
Lauren is an excellent team leader. As my line manager, she has always been highly attentive to my progression as an individual at Puzzle and supported me to approach any task to the best of my ability. Lauren is extremely knowledgeable within her field and has a very strong skill set. I can always trust Lauren for guidance if needed; overall, a lovely person and a pleasure to work with!
George Levens
Lauren hired me as a recent graduate with not much media experience and worked with me to build my confidence and expand my skillset, giving me opportunities to prove myself and the support and feedback necessary to grow. She has fantastic leadership skills, seemingly endless patience, and uses her knowledge of her team’s strengths to deliver fantastic results for clients.
Fabienne Tyler
Lauren is an excellent team leader. As my line manager, she has always been highly attentive to my progression as an individual at Puzzle and supported me to approach any task to the best of my ability. Lauren is extremely knowledgeable within her field and has a very strong skill set. I can always trust Lauren for guidance if needed; overall, a lovely person and a pleasure to work with!
George Levens
Lauren hired me as a recent graduate with not much media experience and worked with me to build my confidence and expand my skillset, giving me opportunities to prove myself and the support and feedback necessary to grow. She has fantastic leadership skills, seemingly endless patience, and uses her knowledge of her team’s strengths to deliver fantastic results for clients.
Fabienne Tyler
Lauren is an excellent team leader. As my line manager, she has always been highly attentive to my progression as an individual at Puzzle and supported me to approach any task to the best of my ability. Lauren is extremely knowledgeable within her field and has a very strong skill set. I can always trust Lauren for guidance if needed; overall, a lovely person and a pleasure to work with!
George Levens
Lauren hired me as a recent graduate with not much media experience and worked with me to build my confidence and expand my skillset, giving me opportunities to prove myself and the support and feedback necessary to grow. She has fantastic leadership skills, seemingly endless patience, and uses her knowledge of her team’s strengths to deliver fantastic results for clients.
Credentials
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The Creative Copywriter Academy
The Creative CopywriterMar, 2023- Nov, 2024 -
Role of a Board Member
FT Board Director ProgrammeSep, 2022- Nov, 2024 -
The Role of the Board
FT Board Director ProgrammeAug, 2022- Nov, 2024 -
Certficate in Fundraising
Institute of FundraisingFeb, 2013- Nov, 2024 -
Certificate in Personal Coaching
The Coaching AcademyFeb, 2013- Nov, 2024 -
First Aid
St. Johns AmbulanceDec, 2018- Nov, 2024 -
Award in Tackling and Preventing Domestic Violence
Women's Aid -
Leadership & Management Development Programme
Institute of Leadership & Management (ILM)
Experience
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Puzzle
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United Kingdom
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Advertising Services
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1 - 100 Employee
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Chief Operating Officer
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Feb 2020 - Present
Oversee the day-to-day functioning of the business, from team delivery and client communications to operational functions such as long-term strategy planning and financial management. Extensive experience in pushing forward to achieve business-critical results.Team management and development, new business and client services all form part of the mix. Keep my hands dirty with social & influencer strategy (organic & paid). Clients include: Sightsvers; the Valuable 500; Oxfam; Klarna (national & global); easyHotel; Cancer Research UK; MLB; The Guardian. Show less
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Head of Client Services
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May 2017 - Jan 2020
Directed and managed a multi-faceted team to ensure delivery of consistently high-quality work that met strategic need. Developed a third sector strategy for the agency and launched a sector-first AI powered bot with The Children's Society. Worked with Senior level client-partners to ensure key stakeholders, considerations and marketplace factors were mapped so goals could be met and obstacles overcome. Social, email, influencer marketing and content strategy plus paid media all formed part of the mix. Client-partners include wilko; Cancer Research UK; Klarna (multi-region including UK, USA, Australia); The Guardian; VSO. Show less
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University of Nottingham
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United Kingdom
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Research Services
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700 & Above Employee
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Head of Volunteering (maternity cover)
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Sep 2016 - May 2017
Led the direction, development and implementation of volunteer roles to meet the university's overall strategic priorities of purposeful citizenship, delivery of world-changing research and providing an outstanding student experience. Was responsible for a small team and much wider network of task managers, alongside building and managing relationships in departments across the university, supporting them to develop new roles and steward existing volunteers. Critical additional responsibilities included: • Audience segmentation and journey planning • VIP relationship management • Welcome and stewardship development Show less
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Canal & River Trust
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United Kingdom
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Civic and Social Organizations
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700 & Above Employee
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Head of Supporter Engagement
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Nov 2014 - Jul 2016
Strategic lead on multi-channel recruitment and retention programmes, including budgetary planning and organisation-wide integration. Developed, trialled and, tested new campaigns, approaches and ways of working. Proud to have built and developed a committed team with diverse skill-sets and first-class enthusiasm. Areas of responsibility included: • Team and line management • Creative development and deployment, including print, digital and social media • Stakeholder engagement - internal and external • Strategic development Delivered 'Drag your Regular Giving Offer into the Digital Age' at IoF Convention 2016 (London). Show less
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Shelter
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United Kingdom
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Non-profit Organizations
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700 & Above Employee
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Head of Digital Fundraising
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Feb 2013 - Nov 2014
Senior lead for internal and external stakeholders, ensuring effective use of digital and new media to support key organisational objectives. Developed and managed a team across a multi-disciplinary department with responsibility for a variety of digital channels. High-level income and expenditure, internal and external relationship building and integrated strategic development were also key responsibilities. Championed and increased digital understanding and facilitated integrated ways of working through organisation wide best practice workshops and an open and approachable manner. Additional activities included managing negotiations with agencies, working closely with internal teams such as data insight to inform strategy and, development of corporate partnerships. Joined as Digital Fundraising Manager. Show less
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DF London @ ENGINE
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United Kingdom
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Advertising Services
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1 - 100 Employee
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Account Director
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Jan 2011 - Jan 2013
Led multi-disciplinary teams across multiple accounts, including global, at the UK’s leading social media agency. After becoming part of The Engine Group, Jam [now DF London] quadrupled in size during my time there. Progressed quickly from Account Manager through to Account Director. Was the senior contact responsible for high level client services and relationship management, reporting directly into the Senior Management Team. Developed, delivered and optimised ongoing and campaign strategy across a variety of social platforms. Key responsibilities were: • Line management and prominent role in mentor scheme • Target and KPI setting (internal and external) • P&L responsibilities including board level reporting • Identifying business growth and development opportunities • Company CSR initiative for London based charity. Clients included Samsung and Renault (both UK and global). Show less
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Say Communications
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United Kingdom
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Public Relations and Communications Services
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1 - 100 Employee
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Account Executive
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Nov 2007 - Mar 2010
Held a key role in developing digital tools and presences, securing coverage and in media, professional and client relations across major accounts. Entered in support role and quickly progressed to a high level of responsibility. In addition to account work responsibilities included: mentoring; research and issues monitoring; development of training materials. Clients included Danone and the NHS. Held a key role in developing digital tools and presences, securing coverage and in media, professional and client relations across major accounts. Entered in support role and quickly progressed to a high level of responsibility. In addition to account work responsibilities included: mentoring; research and issues monitoring; development of training materials. Clients included Danone and the NHS.
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Education
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2004 - 2007
Kingston University
First class BA (Hons), Film and Journalism
Community
