Experience

Snug

• United Kingdom
• Retail
• 1 - 100 Employee

• Head Of Brand

  • Jan 2020 - Present



ReflexGroup

• United States
• Advertising Services
• 1 - 100 Employee

• Account Director

  • Jul 2017 - Jan 2019



Remote Year

• Travel Arrangements
• 1 - 100 Employee

• Brand Ambassador

  • Feb 2017 - Feb 2018



Adsensa Ltd

• United Kingdom
• Software Development
• 1 - 100 Employee

• Client Success Manager

  • Apr 2013 - Apr 2016

  • Manage the implementation and customer success plan of multiple enterprise level accounts• Secure the renewal of accounts at a rate of 98.8%, plus add-on business• Build strong relationships, acting as the client advocate, that lead to referrals, cross-selling, and up-selling opportunities• Facilitate wide-scale change management and expectation setting across organizations • Successfully problem solve and triage client related issues to ensure the happiness of the end users and business sponsors • Work with global team to deliver the customer implementations and user training in pilot and production settings• Collect client feedback and testimonials to support purchase proposals, assisting sales leads in pre-sale settings• Use customer success platforms and account plans to drive software usage and adoption, ultimately increasing client’s efficiency • Advise best practice sharing and methodologies for implementation and use cases within and across client organizations • Plan and organize attendance at industry-wide events to leverage existing customer base and to identify new sales opportunities



Belly

• United States
• Consumer Services
• 1 - 100 Employee

• Account Manager/Renewal Specialist

  • Jun 2012 - Apr 2013

  • Part of ground-floor team, managing over 1,000 accounts nationwide to ensure their success in implementing the Belly loyalty platform• Manage Renewal Team, bringing 90% of my accounts into a second contracted year term• Open markets in Chicago and Washington DC, selling $8,000 in product revenue• Implement automation processes that increase Account Management’s conversion rates from 80% to 95%• Work closely with Accounting Department retrieve over $15,000 in lost revenue • Build relationships with clients while providing product expertise and a consultative approach to individual business’ needs• Certified SalesForce Software Administrator



Pawngo

• Senior Account Executive

  • Jul 2011 - Jun 2012

  •Part of ground-floor sales team with over 3,000 accounts closed for $3.9 million in value in first 9 months of operations•Lead sales team with 480 closed account for over $700,000•Build relationships with clients in collateral-based lending while providing product expertise•Teach product knowledge seminars to sales team on diamonds, precious metals, and high-end watches•Recruit, hire, and train new sales representatives•Organize recruiting visits at Colorado universities and work closely with college career centers to build Pawngo’s presence on campuses •Participate in PR project that provides case studies of past loan customers to a third party consultant •Integrate five9 calling software into SalesForce to increase productivity of sales team



Baird

• United States
• Financial Services
• 700 & Above Employee

• Administrative Intern

  • Sep 2010 - May 2011

  •Prepared presentations for high net worth clients and assisted with other administrative tasks•Used NaviPlan software to allocate clients’ funds according to their needs•Analyzed over 200 vendor contracts for common terms to create a template allowing new contracts to be easily structured. •Assessed corporate website, submitted suggestions for improved functionality, wrote content for new sections •Prepared presentations for high net worth clients and assisted with other administrative tasks•Used NaviPlan software to allocate clients’ funds according to their needs•Analyzed over 200 vendor contracts for common terms to create a template allowing new contracts to be easily structured. •Assessed corporate website, submitted suggestions for improved functionality, wrote content for new sections