Experience

AbeBooks, an Amazon company

• Canada
• Technology, Information and Internet
• 1 - 100 Employee

• Customer Success Team Lead

  • Dec 2022 - Present

• Senior Customer Success Associate

  • Jan 2020 - Nov 2022



tado°

• Germany
• Computers and Electronics Manufacturing
• 100 - 200 Employee

• Customer Success Manager

  • Jul 2017 - Jan 2020

  ● Being an expert of the products, providing pre-sales consultations ● Troubleshooting second level support technical issues via email and phone ● Managing the French community on the forum and social media channels ● Translating and proofreading marketing, self help and product texts ● Being an expert of the products, providing pre-sales consultations ● Troubleshooting second level support technical issues via email and phone ● Managing the French community on the forum and social media channels ● Translating and proofreading marketing, self help and product texts



Freeletics

• Germany
• Wellness and Fitness Services
• 100 - 200 Employee

• Customer Engagement Specialist

  • Jul 2014 - Jun 2017

  ● Onboarding and supporting users on the products and services ● Escalating technical issues to the Engineering team ● Identifying customers pain points and reporting insights to the Product team ● Focusing on payment related topics and Zendesk expertise ● Translating and proofreading marketing, help and product texts ● Onboarding and supporting users on the products and services ● Escalating technical issues to the Engineering team ● Identifying customers pain points and reporting insights to the Product team ● Focusing on payment related topics and Zendesk expertise ● Translating and proofreading marketing, help and product texts



Ciao | Shopping Guide GmbH

• Germany
• Consumer Services
• 1 - 100 Employee

• Online Maketing Intern

  • Jan 2013 - Jun 2014

  ● Setting up and managing ads campaigns on Google, Bing and Facebook ● Creating and analyzing keywords, texts and rankings in various search engines ● Setting up and managing ads campaigns on Google, Bing and Facebook ● Creating and analyzing keywords, texts and rankings in various search engines



Ardanuy Ingeniería, S.A.,

• Région de Madrid, Espagne

• Technical Translator

  • Dec 2012 - Dec 2012

  ● Translating railways bids and contracts from English & Spanish into French ● Translating railways bids and contracts from English & Spanish into French



Ardanuy Ingeniería, S.A

• Région de Madrid, Espagne

• Technical Translator

  • Jul 2012 - Jul 2012

  ● Translating railways bids and contracts from English & Spanish into French ● Translating railways bids and contracts from English & Spanish into French



Galicia Jewish Museum

• Kraków Area, Poland

• Education Department assistant

  • Jan 2011 - Jul 2011

  ● Adapting and developing the activities in the museum to the French speaking visitors ● Translating projects from English to French ● Giving educational guided visits in French ● Receiving and informing visitors ● Updating the museum visitor guides ● Adapting and developing the activities in the museum to the French speaking visitors ● Translating projects from English to French ● Giving educational guided visits in French ● Receiving and informing visitors ● Updating the museum visitor guides



NIRA Communications

• Varna, Bulgaria

• Assistant PR Manager

  • Jun 2010 - Aug 2010

  ● Planning the logistics and communication activities of different artistic and cultural events (organisation of press conferences, communication with artists, managers of the events and the media, guidance to artists and to visitors). ● Working at different events such as the Varna Summer International Music Festival and the International Ballet Competition of Varna. ● Planning the logistics and communication activities of different artistic and cultural events (organisation of press conferences, communication with artists, managers of the events and the media, guidance to artists and to visitors). ● Working at different events such as the Varna Summer International Music Festival and the International Ballet Competition of Varna.



Towarzystwo Przyjaźni Polsko-Francuskiej

• Région de Kraków, Pologne

• French Teacher

  • Jun 2009 - Aug 2009

  ● Giving French courses and French culture lessons, ● Organizing and managing cultural activities (festivals, music contests and French artists receptions). ● Giving French courses and French culture lessons, ● Organizing and managing cultural activities (festivals, music contests and French artists receptions).