Experience

Encore Technologies

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Datacenter Analyst

  • Nov 2020 - Present

  - Supported health professionals using myhealth/Epic tools - Monitored a data center and reset devices as needed - Assisted health professionals with repairing devices (computers, servers, applications) - Supported health professionals using myhealth/Epic tools - Monitored a data center and reset devices as needed - Assisted health professionals with repairing devices (computers, servers, applications)



BURKE + CO.

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Technical Assistant

  • Aug 2019 - Feb 2020

  - Conduct surveys with respondents on a multitude of products - Conduct surveys with respondents - Record respondents answers verbatim - Conduct surveys with respondents on a multitude of products - Conduct surveys with respondents - Record respondents answers verbatim



Pomeroy

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Agent

  • Aug 2018 - Apr 2019

  - Support Cintas employees around the US - IT Support using Assyst ticketing system o (remote access, file installs, account lockouts, AS400 management) - Resolve technical PRC issues for partners in the field - Support Cintas employees around the US - IT Support using Assyst ticketing system o (remote access, file installs, account lockouts, AS400 management) - Resolve technical PRC issues for partners in the field



Wireless Advocates Kiosk

• United States
• Retail

• Sales Expert

  • Mar 2015 - Jul 2018

  - Assist customers with changing/updating devices. - Promote products and services by using the wireless center. - Customize phone plans to provide the best amount of value to customers. - Assist customers with changing/updating devices. - Promote products and services by using the wireless center. - Customize phone plans to provide the best amount of value to customers.



RadioShack

• United States
• Blockchain Services
• 700 & Above Employee

• Sales Associate

  • Nov 2011 - Jun 2014

  - Independently learn managerial responsibilities of the store to assist the company. - Manage location was one of the top stores in the district - Demonstrate the highest level of professionalism in the work place - Independently learn managerial responsibilities of the store to assist the company. - Manage location was one of the top stores in the district - Demonstrate the highest level of professionalism in the work place