Director of Marketing Operations and Community

• Jul 2023 - Present

Marketing Operations and Community Manager

• Mar 2022 - Jul 2023

Marketing Specialist

• Jan 2015 - Jan 2022

Building brand recognition and demand generation for Infomill sub-brand AnswersAnywhere; Working closely with internal and external teams to develop B2B marketing campaigns that drive lead generation, engage target segments and generate commercial growth; Managing all aspects of production (writing, designing and distribution) for content including blogs, videos, infographics, white papers, case studies, published articles, press releases, advertisements and web content; Collaborating with design agencies to increase awareness, adoption and traffic through SEO; Managing social media accounts and company website; Coordinating all North American event and trade show activities. Show less

Customer Service Administrator

• Sep 2014 - Jan 2015

Managing fleet vehicle client accounts, including placing new vehicle orders and liaising frequently with the sales team, dealership, manufacturer, and other groups to ensure client’s needs are met. Managing fleet vehicle client accounts, including placing new vehicle orders and liaising frequently with the sales team, dealership, manufacturer, and other groups to ensure client’s needs are met.

Medical Receptionist

• Mar 2014 - Sep 2014

Facilitated daily administrative functions, including patient service, appointment scheduling, and records management. Facilitated daily administrative functions, including patient service, appointment scheduling, and records management.

Secretary and Personal Assistant (Temporary position)

• Jun 2013 - Dec 2013

• Providing reception service, including answering face-to-face, telephone and email enquiries • Handling purchase orders, expense reimbursements and financial requisitions • Scheduling and arranging appointments, meetings and conferences for academic staff • Arranging hospitality and catering for meetings and conferences • Organizing travel agendas and accommodation for staff and PhD students • Designing and maintaining the departmental website using the CMS software • Sorting and distributing ingoing and outgoing mail • Providing additional administrative and office support to staff and PhD students as needed Show less

English Teacher

• Jan 2011 - Mar 2012

• Created and implemented daily lesson plans for elementary aged students • Developed curriculum that was appropriate to students’ learning abilities and addressed a wide range of learning styles • Maintained effective classroom management through motivational activities and positive reinforcement • Organized and taught after-school classes for students to prepare for the TOSEL (Test of Skills of the English Language) • Created and implemented daily lesson plans for elementary aged students • Developed curriculum that was appropriate to students’ learning abilities and addressed a wide range of learning styles • Maintained effective classroom management through motivational activities and positive reinforcement • Organized and taught after-school classes for students to prepare for the TOSEL (Test of Skills of the English Language)

English Teacher

• Nov 2009 - Dec 2010

• Organized and taught additional classes for students wishing to improve their writing skills • Successfully prepared students for performances in the school’s bi-annual English festival • Created and implemented daily lesson plans for students ages 3-14 years • Organized and taught additional classes for students wishing to improve their writing skills • Successfully prepared students for performances in the school’s bi-annual English festival • Created and implemented daily lesson plans for students ages 3-14 years

College Sales Representative

• Jun 2007 - Jun 2009

• Maintained a 13% increase in my sales territory during my first year • Achieved status as one of 5 top sales associates for new titles in Anthropology, History, and Sociology • Created marketing materials and organized presentations that were instrumental in winning new business • Trained new hires for the Western region • Organized and presented on new titles for potential clients • Maintained a 13% increase in my sales territory during my first year • Achieved status as one of 5 top sales associates for new titles in Anthropology, History, and Sociology • Created marketing materials and organized presentations that were instrumental in winning new business • Trained new hires for the Western region • Organized and presented on new titles for potential clients

Pharmacy Billing Assistant

• Dec 2004 - Jun 2007

• Assisted in the management of pharmacy revenue cycle • Successfully met daily fiscal deadlines • Identified and resolved patient billing complaints • Improved accuracy and efficiency of billing in all departments • Maintained strict confidentiality in accordance with HIPAA regulations • Assisted in the management of pharmacy revenue cycle • Successfully met daily fiscal deadlines • Identified and resolved patient billing complaints • Improved accuracy and efficiency of billing in all departments • Maintained strict confidentiality in accordance with HIPAA regulations