Experience

Harlem Candle Co.

• United States
• Retail
• 1 - 100 Employee

• Sales & Customer Service

  • Jun 2020 - Present

  - Sales, Wholesale & Customer Service Management - Resolves sensitive shipping and customer service issues promptly & professionally - Provides thoughtful, strategic insight regarding service-related trends to development - Writes protocols based on routing guides for major retailers. - Handles drop ship accounts -Manages B2B and B2C relationships via email, web site, phone and texting services. - Sales, Wholesale & Customer Service Management - Resolves sensitive shipping and customer service issues promptly & professionally - Provides thoughtful, strategic insight regarding service-related trends to development - Writes protocols based on routing guides for major retailers. - Handles drop ship accounts -Manages B2B and B2C relationships via email, web site, phone and texting services.



CV Skinlabs, Cinco Vidas, LLC

• United States
• Personal Care Product Manufacturing
• 1 - 100 Employee

• Brand Manager

  • Sep 2015 - Present

  - Wholesale Management - Resolves sensitive shipping and customer service issues promptly & professionally - Provides thoughtful, strategic insight regarding service-related trends to development - Wholesale Management - Resolves sensitive shipping and customer service issues promptly & professionally - Provides thoughtful, strategic insight regarding service-related trends to development



Lash Star Beauty

• United States
• Personal Care Product Manufacturing
• 1 - 100 Employee

• Customer Service Manager

  • Sep 2017 - Sep 2021

  - Managing EDI order flow, purchase orders, shipment notices - Manages customer orders & customer service - Handling interaction with Global Distribution Center - Managing EDI order flow, purchase orders, shipment notices - Manages customer orders & customer service - Handling interaction with Global Distribution Center