Experience

Warwickshire Police

• United Kingdom
• Law Enforcement
• 300 - 400 Employee

• Health and Wellbeing Advisor

  • Mar 2023 - Present

• Resolution Centre Supervisor

  • Mar 2020 - Mar 2023

  ▪ Mange a team of 55 Police Staff and Officers regarding welfare, attendance, recruitment, redeployment and performance. Complying with HR policies and enforcing force expectations.▪ Facilitating policy and procedure changes to drive business results and support company culture.▪ Excellent at service recovery and customer relations. Feeding back outcomes to the team to improve business outcomes and managing victim’s expectations. ▪ Strong understanding of regulations handbook relating to employment types and Home Office Counting Rules. Used to conduct Audits and Quality Assurance work.▪ Excellent interpersonal skills having built strong relations with stakeholders across the force (HR, Force Crime Registrar, Learning & Development, and Local Policing).▪ Fully skilled at problem solving. Experienced in working in a target driven environment, where fast paced decision concerning risk need to be made. Responsible for 35% of Warwickshire Police Initial public contact.▪ Skilled in procedural mapping and data analysis to present to senior stakeholders. Realised benefits include procedural changes with a 66% fall in duplicated work.▪ Proficient in forecasting to support departments resilience to demand. Undertook cause and effect analysis which resulted in 20% efficiency increase.▪ Developed and delivered effective learning materials for varied audiences which has allowed earlier independent working than previous recruitment intakes. Show less

• Telephone Investigator

  • Apr 2019 - Mar 2020

  Provide outstanding customer service through verbal and written communication.▪ Accurately input all data onto force systems, adhering to policy relative to the call. Risk assess and then action as appropriate.▪ Responsible for a demanding workload. Managing multiple investigations by prioritizing tasks such as liaising with other forces and businesses to obtain evidence and complying with victim code by updating victims to manage their expectations.▪ Tutor and mentor new staff members, after only being employed 6 months. Show less



The Bell Inn

• Tanworth in Arden

• Team Supervisor

  • May 2016 - Nov 2018